Lead Product Manager - Earner

About The Role

The pitch:

• Encourage 7 million worldwide drivers to deepen their engagement with the Uber platform
• Loyalty is a key bet for Uber for the foreseeable future, aligned to leadership objectives like increasing supply quality, and driver/courier success
• To be successful. Uber needs need to improve the discoverability & emphasize the benefits of participation in Loyalty Programs.
• Your role is to design and launch growth bets to improve access and engagement with the Loyalty platform and its programs: Uber Pro and Uber Eats Pro
• You will work closely with dedicated design and machine learning teams to build personalized experiences that help drivers gain valuable monetary incentives
• Execute in a high impact, high visibility team that is encouraging driver quality, a critical objective
• What the Candidate Will Do

For The First 6 Months

• Deliver a flexible loyalty trial system that scales across 3+ global loyalty programs
• Tune trials for impact across new and existing earners to win valuable quality for the business
• Deliver immediate user value with monetary incentives that balance behavior change with marketplace efficiency
• Provide driver recognition and timely feedback to connect drivers more deeply with the platform
• Design and launch a series of experiments that explore key hypotheses and deliver incremental wins for the business
• Build customer empathy through user research and data science partnerships
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Within The First 12 Months

• Co-create feedback framework with partners from data science, earnings, quality and more
• Develop a long term vision and strategy to help drivers track rewards, earnings, and incentives that many teams can contribute to
• Build frameworks for global teams teams to manage and track the impact of loyalty program trials
• Uncover new growth vectors that consider new lines of business around the world
• Basic Qualifications
• Minimum 6 years experience as PM driving engagement
• You've built successful roadmaps where many teams contribute part of the solution
• Deep experience partnering with design, data science, and engineering teams
• Comfortable with rapid experimentation and hypothesis driven development
• You set and meet ambitious goals and metric targets that are strategically aligned
• You're able to create and articulate a strategy that can be executed across many teams

Preferred Qualifications

• Background with loyalty or rewards systems
• Deep understanding of marketplace mechanics
• Owned strategy for whole products or lines of business