About The Role
We are looking for a customer-obsessed, analytics-driven Lead Product Manager to shape the future of our digital experience and commerce platform used by airlines as their primary web channel for customer engagement, shopping, booking, servicing, and post-purchase experiences.
This role will lead initiatives focused on building a platform thats highly customizable by our customers, customer experience, integrations, and scalable commerce capabilities. You will work closely with engineering, architecture, delivery and external customer stakeholders to deliver highly configurable, enterprise-grade solutions.
The ideal candidate combines strong technical product management skills with the ability to drive alignment across complex programs and customer-facing initiatives.
What You'll Do
- Define and drive product roadmap and execution for digital commerce and customer experience capabilities.
- Lead modernization initiatives across integrations and extensibility frameworks
- Partner closely with engineering, architects, external customer and delivery teams to deliver scalable and configurable platform capabilities
- Drive roadmap prioritization balancing customer needs, scalability, technical investment, and delivery timelines
- Translate complex business and technical requirements into clear product requirements, epics, and user stories
- Lead customer and stakeholder discussions to align on roadmap, priorities, and delivery strategy
- Identify delivery risks early and drive mitigation planning across cross-functional teams
- Support strategic customer engagements, solutioning discussions, and product positioning initiatives
- Influence long-term platform and ecosystem strategy in partnership with engineering leadership.
What We're Looking For
- 5+ years of Product Management experience in enterprise SaaS, digital commerce, platform products, or related technology domains
- Strong experience working with APIs, integrations, distributed systems, and scalable platform architectures
- Ability to navigate ambiguity and drive alignment across business and technical teams
- Experience leading large-scale modernization or transformation initiatives
- Strong UX and customer journey mindset with experience partnering deeply with design and research teams
- Strong experience using analytics and experimentation to drive product decisions and improve conversion, engagement, or operational metrics
- Excellent communication and stakeholder management skills, including executive-level communication
- Strong analytical and prioritization skills with experience balancing roadmap scope, timelines, and technical constraints
- Experience working in Agile product development environments
Preferred Qualifications
- Experience in travel, hospitality, loyalty, or other transaction-heavy digital platforms
- Familiarity with configurable or white-label platform models
- Experience building platform capabilities used by enterprise customers or external developers
- Understanding of modern commerce ecosystems and customer experience platforms
Why Join Us
You'll have the opportunity to shape a highly scalable digital platform used by airline customers globally. This role offers significant ownership, cross-functional leadership exposure, and the ability to influence the future direction of a modern commerce ecosystem.
