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Sprinklr

Lead Product Engineer

3-6 Years
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Job Description

We are hiring a Lead Backend Engineer to drive thedesign and development of backend services and APIsthat power ourCPaaS platform. You ll work on high-throughput, event- driven systems supporting voice routing, provisioning, billing, analytics, and more. This role demands a strong foundation in distributed systems, API design, and real-time architecture.

What You ll Do:

  • Design and implement scalableRESTful APIs and backend services for CPaaSworkflows (number provisioning, SIP trunking, user auth, call logs, etc.).
  • Work closely withVoIP team to expose APIs for call control, diagnostics, and session tracking.
  • Buildasynchronous workflowsusing message queues(Kafka, RabbitMQ, or SQS).
  • Own database models, caching strategies, retry logic, and service reliability patterns.
  • Ensure system observability with structured logging, metrics, tracing, alerts.
  • Partner with QA to build automated tests, mocks, and integration coverage.
  • Contribute to internal documentation, runbooks, and deployment playbooks.

What Makes You Qualified

  • 5+ years of hands-on experience in backend development in distributed systems.
  • Strong systems programming and debugging skills inJava.
  • Solid expertise inREST APIsand micro service architecture.
  • Hands-onexperience withMongoDB, PostgreSQL, Redis, and API rate limiting strategies.
  • Understanding of distributed systems patterns retries, idempotency, circuit breakers.
  • Familiarity withCI/CD, GitOps, containerization, and cloud deployment (AWS preferred).

More Info

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Open to candidates from:
Indian

About Company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Job ID: 120002127