Here's the job description for a Lead Process Associate for US Payroll Operations at UKG:
Job Summary
We are seeking a highly skilled and experienced Lead Process Associate to oversee and manage the end-to-end payroll process for our US operations. The ideal candidate will ensure accurate and timely payroll processing, compliance with federal and state regulations, and provide leadership to the payroll team. This role requires actively supporting process and technology initiatives to improve operational performance and delight customers. You must have the ability to manage difficult customer communications and build strong working relationships both internally and externally. This position will operate under the direction of the Manager.
Primary/Essential Duties and Key Responsibilities
- Manage the complete payroll cycle, including data collection, validation, processing, and reporting.
- Ensure compliance with US federal and state payroll regulations, tax laws, and company policies.
- Handle payroll-related inquiries and resolve discrepancies efficiently.
- Operate as the subject matter expert and provide functional direction in all areas for issue resolution.
- Collaborate with US Stakeholders to ensure seamless integration of payroll data.
- Prepare and review payroll reports for audits and management review.
- Implement process improvements to enhance payroll accuracy and efficiency. Continuously look for improvements in operational processes, design, and be responsible for implementing those initiatives.
- Train and mentor team members to ensure high performance and professional growth.
- Manage effective internal customer relationships.
- Assist in the workload management and prioritization of day-to-day duties and projects.
- May assist Manager in evaluating direct reports and may review the evaluations/development plans of others.
- Define standards and reusable approaches within the Services operations.
- Assist Manager in identifying training needs for new or existing associates.
- Assist Manager in ensuring coverage for Service Teams in the event of unexpected or planned absences.
- Provide leadership sign-off of processing and daily activities for all Service Lines.
- Serve as the first point of escalation for all Service Line issues.
- Responsible for monitoring completion of requirements and accountable for compliance.
- Provide feedback to the US team for recurring service calls, business reviews, and project debriefs for assigned customers.
- Perform other duties as assigned by manager.
- Ensure daily workload and commitments have been completed timely and accurately within established guidelines.
- Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams, and our internal systems as needed.
- Develop strong relationships with peers and our internal partners.
- Drive the establishment and refinement of the UKGPro Managed Services methodology and best practices.
- Coordinate, deliver, and participate in Team training.
- Payroll Leads dominant responsibilities are tracking and supporting the team on key deliverables and supporting the Manager on managing the Project.
Required Qualifications
(Knowledge, Skills, and Abilities)
- Served as the subject matter expert in a role for a service provider or corporation.
- Ability to lead and influence team members and partners without direct reporting authority.
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Acute attention to detail.
- Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word, and Excel, including VLOOKUP, formulas, and data analysis.
- Experience with UKGPro.
- Strong interpersonal skills.
- Ability to understand and follow written and verbal instructions.
- Ability to collaborate effectively with a diversity of individuals at all organizational levels.
- Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity.
- Leads by example.
- Strong background in customer service required.
- Analyze financial data.
- Coordinate multiple tasks simultaneously.
(Experience, Education, Certification, License and Training)
- Bachelor's degree or equivalent and Five to Eight years of related experience, or equivalent combination of education and experience.
Preferred Qualifications
- Advanced knowledge of US and Canadian payroll laws.
- FPC Certification is preferred
