Lead OE & CS, Supply Chain-Europe

yokohama-atg

Mumbai, India

10-12 Years

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Posted 2 days ago
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Job Description

Job Description Form
Job Role : Lead OE & CS, Supply Chain(Europe)
Departments: Supply Chain
Job Code
Location: Mumbai
Reports To : Head-Supply Chain
1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company)
To lead and manage the end-to-end process of demand planning to dispatch of company equipment's and materials, optimizing inventory levels, ensuring on-time delivery of critical supplies.
2: Organizational Relationship (Provide an organizational chart which illustrates the role structure above and below and parallel to this position).
3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)
Decision Making Authority (This will be for every job allocated to the individual)
Refer to the Decision making box for detail information
Schedule A & B
CUSTOMER SERVICE OPERATIONS -
This role includes customer interaction with regional as well as global manages all aspects of customer service activities typical to customer service manager role in a manufacturing organization.
Responsible for conduction Demand Replenishment Planning for Europe Warehouses
Responsible to liaise with PPC, Dispatch , Logistics, Plant and documentation team to ensure on time customer order fulfillment Handle customer complaints related to Shipment errors, Quality, Billing, Credit, Documentation and Logistics.
Ensure continuous customer feedback process is in place and deploy continuous improvement plans to improve customer experience.
Maintain and improve delivery operation by monitoring system performance, identifying and resolving systems related issues.
Create and own customer service metrics – e.g. Order turnaround, OTIF, Overdue Reduction, Support Budgeted sales target Manages communication with freight forwarders for managing expedited delivery options and air freight.
Collaborates with peers in other functions like quality, Product management , IT , commercial for resolution of problems Provides leadership and direction to junior members of the team on system related queries and better customer service experience.
Delve into system to understand the process workflow and system related issue resolution Provides management visibility of the order book and proactively pre-empt any business risk.
Track , monitor and achieve following KPIs - Order turnaround, OTIF, Overdue Reduction, Support Budgeted sales target
Coordination with the warehouses for last mile delivery
PROCESS DEVELOPMENT - Explore opportunities for automating manual process using advanced excel, Macros etc. Create SOPs and Process documents.
4: Key Result Areas (List the key deliverables that quantify successful performance in the role).

Perfect Order Rate (POR): percentage of orders delivered without errors—on time, complete, damage-free, and with accurate documentation.
On-Time Delivery (OTD): percentage of deliveries made on or before the promised date.
Supplier Performance: vendor reliability through metrics like lead time adherence and quality defect rates.

5: Decision Making Authority (For each decision type define if the action involves below mentioned categories:
Schedule A : Execution
Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making)
Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome

Can be merged with duties & Responsibility

Educational Qualification
Skills
Skills & Knowledge
Competencies
Behavioral
Graduate in Engineering / Business/Operations Management