About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Tier-2 Technical Support
Provide
advanced (Tier-2) support to NOC for chronic, recurring, and critical
transmission issues.
Lead
complex troubleshooting and stabilization activities across DWDM, OTN, and
subsea systems.
Management
Conduct
periodic spare audits of the entire transport network and recommend procurement
requirements.
Perform
EOL and EOS assessments for all network elements with associated risk analysis
and mitigation plans.
- Repair and Return Management:
Ensure
timely initiation of RMAs, track all logistics, and coordinate with relevant
stakeholders for on-time delivery of equipment
Manage
specially assigned, high-criticality Planned Events, ensuring minimal service
impact and adherence to operational standards.
- Incident Reporting & Service
Improvement
Prepare
detailed Incident Reports, RFOs, and RCAs for critical transmission events.
Develop
and release Service Improvement Plans (SIP) where applicable to prevent
recurrence.
Performance Management
Perform
periodic performance reviews of suppliers and vendors.
Provide
structured feedback and drive improvement initiatives to enhance quality and
service delivery.
Development
Support
network quality-improvement projects across the transport domain.
Deliver
technical training sessions to upskill NOC.
- Subsea Restoration Support
Lead
in-system or external restoration using available resources for during
cable emergencies.
- Service hand over verification
and Maintain updated outage matrix.
- User access management and
ensuring availability of the Network Management System
