Job Title: Lead Tech Support Engineer (Linux)
Role: Software and Hardware Infrastructure Implementation and Support
Experience: 10+ years of experience in the role of Software and Hardware Infrastructure implementation and support
Location: Indore, MP Work from office
Education Qualification: BE (IT/Computers), MCA
Roles and Responsibilities
- Identify Hardware and Software requirements related to Product Implementation.
- Keep yourself updated with latest trends in Hardware and Software Infrastructure
- Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
- Design network security as per the requirement of customer.
- Design and deploy Hardware, Software and Application monitoring tools.
- Use automation for deployments and system upgrades
- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
- Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
Must Have Skills:
- Design and deployment of infrastructure architecture (servers, storage, virtualization, networks).
- Hands-on experience in IT infrastructure deployment and support (servers, operating systems, Linux, Kubernetes, virtualization, cluster setup).
- Hands-on experience with operating systems (Oracle Linux, Ubuntu) and basic application support.
- Experience handling large customers and providing remote support (OS, K8s)
- Strong understanding of databases and multi-tier application workflows.
- Experience in deploying and supporting large-scale infrastructure projects.
- Creation of HLD, LLD
- Linux
- Linux Virtualization KVM/Oracle Virtualization
- Experience in Ansible, Python, Shell Scripting
- Experience in using monitoring tools like Nagios etc.
