Lead - Learning and Development (Instructional Designer)

ABOUT MSI SERVICES PVT LTD

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+ employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website –http://www.msiservices.in/

If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Lead – Instructional Designer – Learning & Development Team within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Summary: The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams. The team also coordinates cross-trainings, refresher sessions, and product-specific training programs. Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence.

Role & responsibilities

1. Lead and mentor a team of instructional designers, providing coaching, guidance, and support to enhance their skills and professional development.

2. Establish clear objectives and set expectations for the instructional design team, ensuring alignment with business goals and L&D strategies.

3. Manage the day-to-day operations of the instructional design team, overseeing project timelines, quality of deliverables, and adherence to instructional design best practices.

4. Act as the primary point of contact for instructional design-related projects, maintaining clear

communication with stakeholders throughout the project lifecycle.

5. Utilize strong project management skills to allocate resources, set priorities, handle roadblocks effectively, and partner with the US L&D team and stakeholders to conduct training needs assessments and identify learning gaps.

6. Develop and implement an instructional design strategy that supports the organization's learning objectives, using design models such as ADDIE or SAM.

7. Guide the team in designing and developing engaging and impactful learning programs across various modalities, including eLearning, virtual training, instructor-led training, and blended learning approaches.

8. Oversee the end-to-end development of training content, including storyboarding, scripting, and production of digital learning assets such as eLearning modules, videos, and simulations.

9. Recommend and incorporate cutting-edge technologies and tools, such as authoring software, interactive learning platforms, AI-based learning solutions, and demonstrate proficiency in MS Office Suite and Learning Management Systems (LMS).

Qualifications & Experience required

1. Bachelor's degree in any field (master's degree preferred).

2. 5-7 years of experience in instructional design, with at least 2 years in a leadership or team lead role.

3. Demonstrated expertise in creating a variety of learning content, such as eLearning, instructor-led training, and blended learning solutions.

4. Profound content creation skills with experience in developing and delivering training programs.

5. Strong knowledge of instructional design principles, learning theories, and models (e.g., ADDIE, SAM).

6. Hands-on experience with eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate), video editing software, and multimedia tools.

7. Expertise in a variety of learning methodologies, including instructor-led training, eLearning & blended learning.

8. Excellent project management skills with the ability to manage multiple projects simultaneously.

9. Strong analytical and problem-solving skills.

10. Excellent communication, interpersonal, and presentation skills.

11. Ability to build strong relationships with stakeholders across the organization.