Lead Information Security Engineer

About this role:

Wells Fargo is seeking a Lead Information Security Engineer

In this role, you will:

• Lead computer security incident response activities for highly complex events
• Conduct technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies
• Provide security consulting on large projects for internal clients to ensure conformity with corporate information, security policy, and standards
• Design, document, test, maintain, and provide issue resolution recommendations for highly complex security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security
• Review and correlate security logs
• Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity
• Identify security vulnerabilities and issues, perform risk assessments, and evaluate remediation alternatives
• Collaborate and influence all levels of professionals including managers
• Lead a team to achieve objectives

Required Qualifications:

• 5+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Own end‑to‑end production operations of the CyberArk Enterprise Password Vault environment.
• Ensure continuous availability, stability, and performance of all CyberArk components (Vault, PVWA, CPM, PSM, CP/CCP).
• Maintain the EPV platform in a secure, compliant, and production‑ready state at all times.
• Proactively monitor platform health, capacity, and performance to prevent service disruptions.
• Incident & Problem Management
• Act as the primary L3/L4 escalation authority for EPV production incidents and outages.
• Lead major incident response, coordination, and recovery for PAM‑related service impacts.
• Drive root cause analysis (RCA), problem management, and corrective actions.
• Ensure incidents are resolved within defined SLAs and service expectations.
• Change & Release Execution
• Own and execute production changes impacting the EPV platform.
• Ensure proper risk assessment, approvals, validation, and rollback readiness for all changes.
• Coordinate patching, upgrades, and maintenance activities with minimal business disruption.
• Operational Governance & Compliance
• Own and maintain operational runbooks, SOPs, recovery procedures, and support documentation.
• Lead BCP/DR planning, execution, and testing for the CyberArk platform.
• Support internal and external audits by providing evidence, reports, and control validation.
• Ensure platform operations meet security, risk, and regulatory requirements.
• Access & Application Operations
• Oversee day‑to‑day PAM operations, including:
• Account onboarding and de‑onboarding
• Policy enforcement
• Credential lifecycle management
• Safe and platform administration
• Govern and support break‑glass access operations (good to have), ensuring controls, approvals, and auditability.
• Ensure consistent and error‑free operational support for integrated applications.
• Monitoring & Troubleshooting
• Monitor and analyze CyberArk logs, alerts, and metrics.
• Troubleshoot Vault, CPM, PSM, and PVWA issues across Windows, Linux, AD, database, and application layers.
• Coordinate with infrastructure, application, and network teams for dependency resolution.
• Vendor & Stakeholder Coordination
• Act as the single operational point of contact for CyberArk platform issues.
• Engage CyberArk/vendor support for escalations, defect resolution, and fixes.
• Provide clear operational updates to stakeholders during incidents and outages.
• On‑Call & Operational Leadership
• Lead and participate in 16x7 on‑call rotation, providing decision‑making during critical events.
• Provide guidance and oversight to engineers during production incidents.
• Drive operational discipline, consistency, and maturity across EPV support.
• Automation & Operational Efficiency
• Identify operational inefficiencies and reduce manual effort through automation and scripting.
• Leverage PowerShell, REST APIs, and platform tooling to improve reliability and response times

Job Expectations:

• Deep production operations experience with CyberArk PAM in large enterprise environments.
• Strong hands‑on expertise with:
• CyberArk Vault
• PVWA
• CPM
• PSM
• CP / CCP
• Proven experience handling production incidents, outages, and escalations.
• Strong OS‑level troubleshooting skills (Windows & Linux).
• Working knowledge of Active Directory, SQL, Unix, and database systems.
• Experience integrating CyberArk with SIEM, SNMP, and Syslog.
• Hands‑on experience with Splunk for operational monitoring and troubleshooting.
• Experience with:
• Safe management
• LDAP integration
• User and access administration
• Working knowledge of PowerShell, PACLI, REST APIs.
• Experience supporting PAM in cloud environments (Azure/AWS/GCP).
• Strong experience with ITIL processes, including Incident, Problem, and Change Management.
• Experience with ServiceNow / Remedy or similar ticketing tools.
• Strong communication skills, especially during production incidents and audit interactions

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.