Lead - Incident Management (SM2)

ole Responsibilities:

• Monitor and investigate system logs, ensuring prompt identification of issues across Windows, VMware, and Hyper-V environments
• Troubleshoot and implement resolutions, updating tickets with actions taken and outcomes achieved
• Escalate unresolved or complex issues to L3 SMEs, coordinating with third-party vendors when needed
• Ensure process compliance, prepare shift handover reports, and track tickets for SLA adherence

Job Requirements:

• Bachelor's degree in Engineering or Science (UG), Postgraduate preferred
• Certifications: OS 201, Windows Server Admin, VMware 201, Virtualization Fundamentals
• Experience in kernel patching, troubleshooting, and adding storage per DB requirements
• Strong scripting skills for automation of monitoring tasks