Lead - HR Operations

Job Description

Role: Lead – HR Operations

Experience - 8 to 10 years

Manager HR operations will be responsible for leading the delivery, governance, compliance, and

continuous improvement of HR operational processes across the GCC.

The role ensures efficient, compliant, and employee-centric HR service delivery while establishing

strong process controls, governance mechanisms, and operational excellence standards that

support the GCC's growth and maturity.

The role will also play a key part in building scalable HR operational frameworks, strengthening

compliance and audit readiness, and supporting the organization's continued growth.

Key Responsibilities

• HR Operations & Service Delivery
  
  

Lead end-to-end HR operations including onboarding, offboarding, employee

lifecycle management, documentation, payroll coordination, leave & attendance

management, HR data management, and HR systems administration.

Ensure timely, accurate, and seamless delivery of HR operational services.

Act as the primary escalation point for complex HR operational issues.

Establish and monitor service levels (SLAs) to drive operational excellence.

Build scalable HR operational processes and service delivery models that support

the evolving needs of a growing GCC.

• Governance, Compliance & Risk Management
  
  

Establish governance, review mechanisms, and operational controls across all HR

processes.

Develop and maintain SOPs and process documentation

Ensure compliance with applicable labour laws, statutory requirements, company

policies, and audit requirements.

Lead HR compliance activities by maintaining statutory compliance calendars and

ensuring adherence to regulatory and internal governance requirements.

Plan, coordinate, and manage internal and external HR audits, ensuring audit

readiness through robust documentation, timely closure of audit observations, and

implementation of corrective actions.

Monitor regulatory changes and drive implementation of relevant process updates.

Identify and mitigate operational and compliance risks.

• Process Excellence & Continuous Improvement
  
  

Drive process standardization, automation, and continuous improvement initiatives.

Leverage technology and digital tools to improve efficiency and employee

experience.

Monitor service quality and operational performance through defined metrics and

dashboards.

• Data, Reporting & Insights
  
  

Ensure integrity, accuracy, and confidentiality of employee data and HR records.

Develop and maintain dashboards and reports

Generate insights and recommendations to improve operational effectiveness and

decision-making.

• GCC Capability Building
  
  

Build scalable HR operational frameworks to support GCC growth

Drive post-entity creation HR operational initiatives, including implementation of HR

policies, statutory registrations, HR compliance frameworks, HRIS setup and

optimization, payroll governance, employee documentation, and operational

readiness.

Establish and continuously enhance HR operating models, SOPs, SLAs, and

governance mechanisms to support business growth and operational maturity.

Reduce dependency on individual resources through process standardization,

documentation, cross-training, and knowledge management practices.

Partner with HRBPs, COEs, Finance, IT, and global stakeholders to deliver a

consistent employee experience and strengthen operational governance.

Drive a culture of operational excellence, accountability, and continuous

improvement within the HR function.

Experience

8–12 years of progressive HR Operations experience.

Experience in a Global Capability Center (GCC), Shared Services, or a fast-growing

organization is preferred.

Hands-on experience in HR compliance, statutory requirements, governance, and

internal/external HR audits.

Experience in setting up or scaling HR Operations, particularly during post-entity

creation or organizational growth phases, will be highly preferred.

Skills & Competencies

Strong HR Operations and employee lifecycle management expertise

Knowledge of Indian labour laws, statutory compliance, and audit requirements

Experience in process governance, controls, and service delivery management

Experience in HR compliance, audit management, and operational governance.

Experience in setting up and scaling HR Operations for a growing organization or

GCC.

HR systems/HRIS expertise, data management, and reporting capabilities

Process improvement, automation, and digital mindset

Strong stakeholder management, problem-solving, and analytical skills