Provide first-level support for the Baxter - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems.
Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.
Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.
Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.
Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.
Facilitate communication between users and technical teams to ensure timely resolution of issues.
Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.
Develop and maintain reports on support metrics, analysing trends and making recommendations for process
