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Lead Escalation Engineer - NetScaler

TIBCO
Bengaluru
5-10 Years
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Job Description

  • Provide advanced technical assistance on Citrix products to high-complexity customers via phone, email, and remote access.
  • Analyze and debug multi-tiered applications, network protocols, and cloud/virtualization services to resolve issues independently.
  • Mentor junior engineers and conduct case reviews for faster resolution.
  • Manage large and complex projects impacting multiple departments.
  • Contribute to departmental operational goals, budgets, and planning efforts.
  • Influence operational policies and practices within and outside the department.
  • Communicate with internal and external stakeholders, including customers and vendors, to resolve technical issues.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Software Test Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

TIBCO

TIBCO, a business unit of Cloud Software Group, has helped global enterprises solve their most complex business challenges for more than 25 years. The TIBCO Platform delivers industrial-strength solutions that meet the highest performance, throughput, reliability, and scalability needs while offering the widest range of technology and deployment options to deliver real-time data where it's needed most. Learn how TIBCO solves its customers' mission-critical software needs at www.tibco.com.

Job ID: 142761771

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Last Updated: 18-02-2026 05:53:02 AM
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