Job Summary
Designs and optimizes digital services to meet user requirements. Collaborates with cross-functional teams to ensure seamless integration of digital solutions. Analyzes system performance and implements improvements to enhance functionality.
Key Areas of Responsibility
- Defines functional specifications for digital service creation and management. Coordinates with development teams to translate requirements into technical solutions.
- Conducts UAT and validation of digital services to ensure compliance with business needs.
- Acts/Resolves on the observations emerging from digital service performance and proposes enhancements for continuous improvement.
- Documents processes and maintains up-to-date records of functional design changes
- Provides training and support to end-users on new or updated digital functionalities.
- Contribute to functional and domain knowledge and skills to the team to turn user stories into working software and optimize business experience.
- Translates business requirements into IT solutions to optimize business experience.
- Analyse & solve problems to ensure complex issues are resolved efficiently within the governance framework.
- Proactively share knowledge and experiences in focus groups, with colleagues from own and other teams with a similar technical and/or functional focus.
- Acts as the trusted advisor for Product Owners, Service Owners and other business stakeholders for the Product area.
- Collaborates at a functional level with involved suppliers/vendors in their domain.
Critical Experiences
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Hands -on experience in software development or IT solutions, focusing on translating business requirements into functional specifications.
- Certification in Agile methodologies such as Scrum Master or Product Owner is good- to-have for effective collaboration and project management.
