Lead Engineer - Full Stack Developer

OverviewWe are seeking a high-impact Full Stack Developer with proven experience in Generative AI, Observability, and Automation, to join our AIOps team. You will help design intelligent applications that power real-time IT operations, service reliability, and autonomous decision-making.

This role is critical to delivering AI-driven solutions across ITSM, Observability, and OnePOC (Operations Command Centre) by integrating AI, real-time telemetry, Power Platform, and GenAI for actionable operational intelligence.

Full Stack Development for AI-Enhanced IT Ops

• Build and maintain full-stack applications that enhance ITSM and command center capabilities.
• Create AI-powered, user-centric dashboards for OnePOC and Observability platforms, delivering real-time insights.
• Design APIs and microservices to connect AI reasoning engines with CMDB, MELT data, and event monitoring tools.

ðŸ¤-AI & GenAI Integration for Autonomous Operations

• Implement GenAI models (e.g., OpenAI, LangChain) to power incident summarization, RCA prediction, and automated comms.
• Build ML pipelines that enable predictive detection of incident trends, alert correlation, and resolution suggestions.
• Leverage conversational AI for dynamic engagement during Major Incidents and Event responses.

ðŸ¡Observability & Telemetry Integration

• Ingest and correlate data from Observability tools (AppDynamics, Azure Monitor, ELK, Prometheus) into AIOps workflows.
• Develop AI-enabled health and anomaly dashboards for proactive event management in OnePOC environments.
• Drive real-time visualization of the Blast Radius, alerts, and service dependencies to support rapid root cause analysis.

ðŸŠPower Platform Automation & Visualization

• Create workflow automation using PowerApps and Power Automate to streamline IT operations and field actions.
• Build interactive Power BI dashboards that visualize trends in SR, Change, Release, and Blackout calendars.
• Enable data-driven insights from CMDB, ITOM, and alert streams for leadership visibility.

• 5+ years of experience in full stack development, with a strong focus on GenAI, Power Platform, and Observability systems in an enterprise IT environment.

Technical Proficiency:

• Front-end: JavaScript, React, TypeScript, Material UI, HTML & CSS
• Back-end: Python, Node.js, SQL & PostgreSQL
• AI/ML: OpenAI APIs, Scikit-learn, TensorFlow, LangChain
• Power Platform: PowerApps, Power Automate, Power BI
• Observability Tools: Azure Monitor, AppDynamics, ELK, Prometheus
• Cloud & DevOps: Azure/AWS, Docker, Kubernetes, CI/CD pipelines
• APIs & Microservices: REST APIs, Flask, FastAPI, event-driven services
• APIs: Microsoft Graph API, ServiceNow REST API.

ðŸ Soft Skills:

• Strong analytical thinking with the ability to interpret complex telemetry and ITSM data.
• Effective communicator who can translate AI insights into operational impact for command center stakeholders.