How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Role Summary
This candidate will be part of a high-performing team that delivers enterprise Customer Experience (CX) listening and data analytics/reporting utilizing the Qualtrics platform. The role is responsible for effectively supporting the CX Listening survey platform and data visualization to drive continuous improvement efforts. We are looking for an experienced Qualtrics user that is also data curious, seeks to understand the customer journey, and has a strong desire to improve our ability to get customer feedback. They will then utilize modern survey and feedback tools, in a real time data environment, providing the ability for enterprise users to access results and make informed decisions.
Primary Functions
- Gather, analyze, and transform large sets of raw data to track program health and identify actionable insights using SQL, SAS, etc.
- Within the Qualtrics platform, assist with video product, AI features, survey programming across various listening posts.
- Evaluate new features and/or products to implement either in Qualtrics or supporting platforms to enhance the enterprise listening programs and support divisional KPI and other critical metrics
- Collaborate with business owners and/or other team members to take a data-driven approach in identifying opportunities and recommend actions for further improvement
- Validate CX Survey Vital Statistics (health metrics) utilizing data analysis tools such as SQL queries, Python, etc.
- Communicate trends and opportunity areas with the team, business stakeholders, and senior leaders in a digestible way through both written and verbal communications
- Recommend and implement data analytics to drive new and optimized ways to influence spend and better partner with our supported business units
What You Need To Succeed (Minimum Qualifications)
- Bachelor's degree in business or information systems
- 7+ Years of relevant experience
- Proficient with SQL, Python, or other query tools
- Proficient with Qualtrics platform (survey programming, dashboards, video product, and workflows
- Creative problem-solving skills with the ability to translate data into actionable insights
- Embraces a people and process first approach to technology projects
Behavioral Competencies:
- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience with designing/developing Qualtrics surveys, dashboards, and workflows
- Self-motivated and take pride in building great products for key stakeholders
- Resourceful in finding the data and tools you need to get the job done
- Not afraid to ask for help when you need it, or help teammates when they need a boost
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
