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Key Objective / Purpose of the Job: A core technical position for Genesys Cloud Contact center solution. Responsible for review of configuration requirements, Execute Configurations and Troubleshooting of operational issues. Requires proficient (Level 2) knowledge and understanding of Genesys Cloud architecture, Features, Architect, API Integrations etc. b) Major Activities Review of configuration requirements Configuration of Contact center requirements Create test plan as per Business requirement and validate all functionalities Provide Training to End users (Agents / Supervisors) Identify and resolve reported issues Prepare build documentation Interact with OEM / CFT for issue resolutions.
Essential Qualifications: Bachelor's Degree in Telecommunications, Engineering, Computer Science, Management Information Systems or related field, or equivalent experience. b) Requisite Skills: Technical Strong working knowledge and hands on in Genesys Cloud Contact center Call flow scripting Experience with contact center reporting platforms Very Good understanding on IVR Call flows. Multimedia Applications Chat, Email, SMS, social media Exposure to Integrations, Data Actions, OAuth etc. Genesys Cloud
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 144591327
