Company Description
Collegedunia Web Pvt Ltd. is a top-tier educational portal that serves as India's largest review platform and an extensive search engine catering to students, parents, and education industry professionals. Established in 2014, the platform provides accurate and comprehensive information on over 27,000 colleges, 7,000+ courses, and 350+ exams in fields such as Management, Engineering, Medical, and Arts. With over 200,000 verified college reviews, Collegedunia is dedicated to empowering students to make informed decisions about higher education. The platform boasts an average of 10 lakh daily sessions and is focused on expanding its reach to connect with even more students in India and abroad.
Role Description
- Team Leadership & Counseling
- Lead, mentor, and manage the counseling team to ensure daily productivity and conversion targets.
- Handle escalated student/parent queries and guide them through the application and admission processes.
- Monitor counselors performance, share timely feedback, and implement improvement plans.
- Ensure counselors maintain high-quality communication standards and follow SOPs.
Training & Development
- Develop, deliver, and maintain training modules for new joiners and existing team members.
- Conduct regular training sessions on product knowledge, communication etiquette, objection handling, and counseling best practices.
- Identify performance gaps and design targeted training interventions.
- Track training effectiveness and ensure improved outcomes.
Operations & Reporting
- Work closely with the sales and operations teams to align targets and ensure smooth admission workflows.
- Maintain accurate reports on team performance, admissions, and training progress.
- Ensure adherence to all compliance, documentation, and client requirements.
Required Skills & Qualifications
- 24years of experience in admissions counseling, student guidance, or EdTech sales.
- Prior experience in team leadership or training is mandatory.
- Strong communication, mentoring, and interpersonal skills.
- Ability to develop training content and deliver engaging sessions.
- Target-driven and comfortable working in a fast-paced environment.
- Proficiency in CRM tools, Excel/Google Sheets, and reporting.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to lead a fast-growing counseling vertical.
- Collaborative work culture with learning and growth opportunities.
- Chance to work with one of India's largest EdTech platforms.
