Job description
In this opportunity as Lead Consultant, you will be responsible for successfully implementing the software package and solutions for clients across geographies. This position is ideally suitable for a candidate with knowledge of Global Trade Management (GTM) as a domain that includes one or more of the following - Import/ Export Compliance, Supply Chain Compliance, Free Trade Agreement, Denied/Restricted Party screening. The ideal candidate would have worked in any industry (IT or non-IT) with knowledge of Global Trade.
About the role :
- Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
- Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
- Train the customer and build requisite project documentation.
- Maintain good working relationships with the customers throughout the end-to-end process.
- Engage from project kick off to the project closure including hypercare support.
- Train the customer on product functionality and on how to use it meaningfully.
- Work with the customer to develop and perform UAT of the configured product.
- Assist in production preparation and conduct project go-live activities.
- Provide go-live support and ongoing support for escalated problems.
- Plan and organize handover to product support team after production go-live.
- Travel to client location for implementation(s) and/or sales demo activities as required.
- Assist pre-sales and sales team with proposal development, recommending a high-level product design & preparing work estimate.
- Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
- Engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements.
- Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.
- Deliver projects successfully within scope according to budget and schedule individually and as a team
- Achieve on utilization KPI targets.
- Deliver to upsell and cross sell revenue targets.
- Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
- Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
- Contribute to Practice / Competency building initiatives.
- Mentor junior consultants.
About You
Youre a fit for the role of Implementation Consultant if your background includes:
- Bachelor's degree in Information Technology and/or Business Management.
- A 12+3 or a 12+4 degree from a reputed university.
- Relevant experience of 2 to 10 years of Global Trade knowledge and HTS Classification.
- Experience in the areas of implementation, product development, and support; working experience in areas such as SAP GTS is an advantage.
- Relevant exposure to industry domain (global trade management)
- Competent with all Microsoft Office applications
- Technical know-how of SQL is mandatory. Coding experience is welcome.
- Knowledgeable on TR products or competitor products is an advantage.
- Strong consulting, influencing, and client relationship management skills.
- Excellent interpersonal and communication skills written and verbal.
- Detail-oriented, good planning and organization skills, time management
- Experience working in and collaborating with a globally distributed team environment.
- Hands-on problem solver, with excellent communication, analytical and presentation skills.
- Possess a positive learning attitude.
- Additional language(s) such as Chinese or Japanese are also welcome, but not mandatory.
