Job Description
FUNCTIONAL/OPERATIONAL:
- Document all process, workflow and system gaps and implement fixes
- Work with compliance/risk to address open issues and formalize follow-up and sign off process
- Implement and manage in house REO settlement operation initiatives.
- Implement and maintain strategies which will help the company manage a high volume of production without errors
- Manage productivity requirements and implement strategies to improve production.
- Focus on the needs and expectations of internal and external customers. Manage customer expectations and improve performance by working through process and product deficiencies.
- Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function.
- Manage quality performance and turn-around-times for each settlement vendor. Continually provide feedback to vendors to develop strong strategic relationships.
- Assist in the clarification or resolution of issues as they arise between vendors and operating personnel. Act as the subject matter expert and communication bridge between staff members and vendors as needed.
- Monitor daily production reports and proactively manage files as they approach SLA.
- Using the results of the quality control process, initiate and execute training plans for continual improvement of all settlement activities
- Assist in the development and implementation of internal settlement activities. Create comprehensive training material to achieve 100% compliance with all state regulations for REO settlement activities.
KEY RESULT AREAS:
- Design Process, workflow, and system requirements for all REO settlement related activities.
- Optimize and implement process and technology plans to deliver excellence in the settlement function
- Act as the subject matter expert and communication bridge between staff members and vendors, cross functional teams
Qualifications
QUALIFICATIONS:
- This position requires a minimum of 6 years experience in the REO settlement or Title insurance industry with a demonstrated pattern of advancement and a breadth of experience
- Detailed knowledge of REO and the settlement function with up-to-date information on state level requirements for closing the transactions in REO space
- Ability to work on multiple projects simultaneously and work closely to achieve SLA for those projects
- Ability to work with cross-functional, multi-cultural teams
Additional Information
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
- Attractive salary commensurate with skills, experience and qualifications
Good Health
- Comprehensive insurance plans - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
Happiness
- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities
- Unbeatable work from home flexibility
OUR CORE VALUES
For our employees, customers, and shareholders, we commit to
. Act with Integrity- exhibit unwavering integrity, compliance, and ethical conduct at all times
. Energize People- enable exceptional people to energize their teams and drive results
. Empower Innovation- reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
. Exceed Customer Expectations- execute world-class solutions to deliver value and delight our customers
. Win as a Team- embrace the passion, energy, and power of our global teams to win as One-Altisource
. Enrich Communities- create positive impacts for the communities where we live and serve
Are you up to the challenge What are you waiting for Apply today!
