About This Role
Wells Fargo is seeking a Lead Commercial Loan Servicing Representative
In This Role, You Will
- Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
- Research, respond to and resolve complex inquiries
- Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
- Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
- Support loan trading and assignments
- Prioritize work and provide day to day work leadership and mentorship to the support team
- Lead or contribute to customer issue resolutions that require coordination amongst various teams
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications
- 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Bachelor's degree in finance, Accounting, Business Administration, or related field.
Job Expectations
- Ensure accurate and timely processing of loan transactions, including funding, booking, and servicing.
- Review and validate loan documentation for completeness and compliance.
- Manage Service Requests (SRs) within agreed SLAs and ensure quality checks before closure.
- Collaborate with internal teams (Collateral, QC, DA) to resolve discrepancies and ensure smooth workflow.
- Maintain accurate records and regularly update shared drives and systems.
- Identify process gaps and recommend improvements for efficiency and risk mitigation.
- Adhere to all regulatory and internal compliance requirements.
- Act as a subject matter expert for Agency and Member loan processes and assist in training new team members.
- Experience in trade settlements and familiarity with settlement timelines and processes.
- Strong understanding of loan documentation, collateral management, and regulatory compliance.
- Proficiency in loan management systems and MS Office (Excel, Word, Outlook).
- Excellent analytical and problem-solving skills with attention to detail.
- Strong communication and stakeholder management skills.
- Ability to work under tight deadlines and manage multiple priorities.
- Knowledge of Agency and Member loan processes preferred.
Reference Number
R-523018
