Lead - Catalog & Merchandising Quality Assurance

Lead Catalog & Merchandising Quality Assurance

Role Overview

We are looking for a Lead Catalog & Merchandising Quality Assurance to own the quality assurance function for product catalog and merchandising assets across all Group Bayport platforms.

This role will be responsible for ensuring accuracy, completeness, and consistency of product pages, catalog data, images, and merchandising elements before and after going live.

In addition to operational QA checks, the role will also drive quality dashboards, reporting, process improvements, and governance frameworks to maintain high catalog standards and a consistent customer experience across all brands and markets.

Key Responsibilities

QA Ownership & Governance

Own the end-to-end QA process for catalog and merchandising assets.

Define and maintain QA frameworks, audit checklists, and quality guidelines.

Establish catalog quality standards and compliance benchmarks across platforms.

Ensure adherence to defined templates and merchandising standards.

Catalog & PDP Quality Assurance

Ensure accuracy and completeness of product pages including:

Product titles and descriptions

Technical specifications and attributes

Variant structures (sizes, fabrics, colors, customization options)

Pricing and product configuration logic

Product categorization and taxonomy

Validate that all PDP elements are correctly implemented and aligned with merchandising guidelines.

Creative Asset Validation

Review and validate:

PDP image sets (hero images, contextual images, feature highlights, installation images, lifestyle images etc.)

Image sequencing and naming conventions

Feature callouts, icons, and visual highlights

Video and installation content

Template compliance across assets

Ensure creative assets accurately represent product features and specifications.

Merchandising & Platform Validation

Audit and validate:

Product placement and categorization on CLP / PLP

Filters, sorting logic, and product tags

Category mapping and navigation structure

Merchandising widgets and promotional elements

Ensure that products are correctly discoverable and aligned with merchandising strategy.

QA Dashboards & Reporting

Build and maintain catalog quality dashboards and reporting frameworks.

Track catalog completeness, asset accuracy, and quality compliance metrics.

Publish weekly and monthly QA reports.

Identify recurring issues and provide insights for process improvement.

Monitor quality trends and improvements across catalog workflows.

Process Improvement

Identify gaps in catalog workflows and recommend improvements.

Work with Product, Tech, Merchandising, and Catalog teams to reduce quality issues.

Introduce validation mechanisms to prevent errors before publishing.

Continuously refine QA processes and documentation.

Cross-Team Collaboration

Collaborate closely with:

Merchandising team

Catalog team

Content team

Creative / Studio teams

External partners and agencies

Ensure alignment on catalog standards, asset requirements, and quality expectations.

Skills & Experience

5+ years of experience in e-commerce catalog quality assurance

Strong understanding of product catalog structures, PDP frameworks, and merchandising workflows

Experience creating dashboards, reports, and quality monitoring frameworks

Strong analytical and problem-solving skills

High attention to detail and quality orientation

Advanced Excel / reporting capabilities

Familiarity with CMS or PIM systems