Key Responsibilities
BGV Governance & Leadership
- Own and govern the complete Background Verification lifecycle for new joiners, rehires, internal transfers, and clientspecific BGVs.
- Act as the BGV process owner, ensuring alignment with internal policies, SOPs, and evolving client requirements.
- Provide strategic direction and mentorship to the BGV team, including Senior Associates and Associates.
Escalation, Risk & Decision Making
- Serve as the final review authority for complex Red and Amber BGV cases and exception approvals.
- Review case histories, assess risk impact, and recommend outcomes in collaboration with HRBP, Business, and Leadership.
- Ensure all exceptions are documented with appropriate justifications and approvals as per policy.
Vendor & Stakeholder Management
- Lead and manage relationships with approved BGV vendors, monitor SLAs, quality, and turnaround times.
- Drive vendor performance reviews, issue resolution, and cost optimization initiatives.
- Act as a key stakeholder interface with Recruitment, PMO, HRBPs, Legal, and Business teams.
Compliance, Audit & Policy Ownership
- Ensure BGV processes comply with internal policies, client contracts, and applicable legal/dataprivacy requirements (India and global).
- Lead internal and external audits by providing auditready documentation, reports, and evidence trails.
- Review, update, and roll out BGV SOPs, policies, and process changes in line with regulatory and client needs.
Reporting, Metrics & Process Improvement
- Define and track BGV KPIs, dashboards, SLA adherence, risk trends, and vendor performance metrics.
- Present periodic BGV updates, risk summaries, and improvement plans to HR and senior leadership.
- Drive process improvements, automation initiatives, and standardization across regions and clients.
Experience
Required Skills & Experience
- 8+ years of progressive experience in Background Verification, HR Operations, Risk, or Compliance roles.
- Proven experience leading BGV teams and handling highrisk and highvolume environments.
Functional Expertise
- Strong understanding of BGV checks: Employment, Education, Criminal, Address, UAN, Credit, Sanctions, and Clientspecific checks.
- Handson experience managing Red/Amber cases, terminations, and exception handling.
- Deep familiarity with BGV policies, escalation matrices, and audit frameworks.
Leadership & Soft Skills
- Strong peoplemanagement and stakeholderinfluencing skills.
- High ownership mindset with sound judgment and riskassessment capability.
- Excellent communication, documentation, and presentation skills.
Educational Qualification
- Graduate/PostGraduate in Human Resources, Business Administration, Law, or a related field.
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Candidate Application Notice
