Job Description - Business Analyst (CLM Deployment Programme)
Role Overview
The Business Analyst will play a pivotal role in delivering the Contract Lifecycle Management (CLM) transformation by shaping requirements, analysing currentstate processes, designing targetstate workflows, and ensuring the successful deployment of a unified enterprise CLM platform (e.g., Sirion). The role works across Procurement, Legal, Finance, Commercial and Product teams to ensure that functional, data, contract, control, and integration requirements are fully understood, documented, and delivered.
Key Responsibilities
1. Requirements Discovery & Analysis
- Lead structured discovery sessions (workshops, interviews, document reviews) with Procurement, Legal, Finance, Commercial and BT Sourced teams.
- Translate CLM operating model needs into clear business requirements, epics, features, and testable user stories-aligned with the programme workstreams (Vision & Strategy, TOM Design, Process Design) as outlined in the CLM SoW.
- Analyse endtoend contract lifecycle processes across buy and sellside to identify gaps, pain points, and improvement opportunities.
- Document current vs. target state processes including obligation management, SLA tracking, contract drafting, approvals, storage, and renewal flows.
2. Process Mapping & Operating Model Design
- Build detailed process maps, swimlanes, activity models, and business rules for CLM processes.
- Support target operating model (TOM) design by working with strategy, architecture, and business owners.
- Ensure alignment with enterprise policies, compliance, internal controls, and risk frameworks.
3. Data, Controls & Integration Analysis
- Analyse contract metadata structures, obligations, KPIs, SLAs, templates, and clause libraries required for the CLM platform.
- Assess data readiness-mapping data sources, lineage, quality, and migration requirements.
- Work with architecture and platform teams to define integration needs with systems such as ERP, procurement tools, supplier management, and financial systems.
- Ensure alignment with control and compliance requirements (e.g., obligation tracking, auditability, approval workflows).
4. User Story Writing & Acceptance Criteria
- Write highquality, testable user stories with clear acceptance criteria (using Gherkin where required). Drawing from the approach in
- Define Definition of Ready (DoR) and Definition of Done (DoD).
- Maintain traceability across epics features stories test scenarios.
5. Stakeholder & CrossFunctional Collaboration
- Engage with global stakeholders (Legal, Procurement, Finance, CX, Commercial, BT Sourced, Product, Engineering).
- Support steering forums by preparing inputs, updates, and requirement summaries.
- Ensure requirements from all impacted units (including Partner Management teams) are captured - as highlighted in CLM programme discussions.
6. Testing, Validation & Deployment Support
- Support SIT, UAT, data migration testing, and business readiness.
- Validate process changes, integrations, and CLM workflows with SMEs.
- Ensure final solution meets user needs, compliance standards, and business case outcomes.
7. Change Management & Adoption
- Prepare user guides, process documentation, SOPs, and supporting materials.
- Contribute to training, communication, and stakeholder adoption activities.
- Help drive standardisation and consistent usage of the CLM platform across markets and business units.
Required Experience & Skills
Experience
- 8-10 years of Business Analysis experience in Procurement, Legal, Finance, or Digital Transformation.
- Handson experience in deploying CLM tools (Sirion, CLM, Ariba Contracts, or similar).
- Strong background in process mapping, requirements management, and multistakeholder environments.
Technical & Functional Skills
- Deep understanding of buyside and sellside contract processes, obligation/SLA extraction, contract metadata, and approval workflows.
- Strong analytical skills for data structures, migration, system interfaces, and validation.
- Ability to convert business requirements into detailed functional stories.
Soft Skills
- Excellent facilitation, communication, and global stakeholder management skills.
- Strong documentation, presentation, and storytelling ability for senior audiences.
- Collaborative working style, high ownership, and adaptability in fastmoving programmes.
Preferred Qualifications
- Certifications: CBAP, CCBA, Lean Six Sigma, Agile/Scrum.
- Experience in procurement transformation programmes or enterprise platform rollouts.
- Familiarity with enterprise architecture, controls, and regulatory frameworks.
