Job Description
Overview
Passionate problem solver who works with customers and team alike to keep systems available. You have exceptional communication skills and a penchant to identify and resolve issues in a timely manner.
Your role
- Analyse and resolve production & non-production issues/incidents within set SLAs
- Identify the severity level of the customer-impacting issue & react accordingly
- Investigate system logs to resolve production issues and restore services
- Provide RCA for production issues to avoid recurrence
- Regularly communicate incident/request status to impacted teams/customers
- Deploy, monitor & troubleshoot new software versions in production & non-production environments
- System debugging experience and skills
- Work closely with development and QA team to address software bugs
- Identify trends in reported issues, report them and suggest possible solutions
- Experienced in DevOps
- Identify/Design procedures to eliminate manual processes in the team
- Excellent analytical and problem-solving skills
- Understands software architecture
- Knowledge of Windows, Networks, Firewalls, File Shares, DNS, TCP/IP
- Knowledge of IT infrastructure
- Good reporting skills to report and explain issues clearly and efficiently
- Good documentation skills to write structured technical documents with diagrams and explanations
- System monitoring experience
- Good interpersonal communication skills with proficiency in written and spoken English
- Good team player
- If need be, should be ready to develop software enhancements and/or carry out bug fixes
- Willingness to learn new technologies
About you
- Should have 10-12 years of experience
- Experienced working on cloud services
- Experienced in database operation
- Experienced working in production support, ops support & maintenance projects
- Experienced in ticket management in an ITSM/helpdesk system
- Microsoft .Net, C#, ASP.Net Core and WebAPI
- ReactJS, HTML
- SQL Server and Postgres
- Cloud Services (Preferably Microsoft Azure)
- Familiarity with networking systems and protocols
- Git
- PowerShell, and Bash
- Docker / Azure containers
- MySQL and Mongo
- Experienced working in production support, ops support & maintenance projects
- GitHub
- Testing approaches such as TDD and BDD (Nunit, Jest)
- Good knowledge of Python and Django
- Experienced with Azure DevOps
- Exposure to Agile Methodologies
- GIS system
- ITIL process familiarity
- ETL
- B.E CS, Graduate with relevant experience
- IT industry certifications such as Microsoft Azure would be an added advantage
Bangalore & Gurgaon
Reward & benefits
Explore the rewards and benefits that help you thrive - at every stage of your life and your career.
This includes:
- Comprehensive life insurance coverage.
- Premium medical insurance for you and your dependents.
- Generous annual leave balance.
- Flexible and hybrid work solutions.
- Remote work opportunities outside of country.
- Company gratuity scheme.
- Discretionary bonus program.
- Relocation assistance.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
About AtkinsRealis
We're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Worker Type
Employee
Job Type
Regular
