Lead Associate

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Responsibilities

• Accounts Receivable experience is must – with F&A background
• Prioritizing work and completion with the specified turnaround time.
• Adhering to Process SLA and Quality efficiency
• Handle inbound and outbound calls to answer broker queries
• Enhancement and Register new brokers
• Maintaining high accuracy on Reconciliations and Query resolving
• Comprehending and responding to email inquiries from broker
• Managing customer dissatisfaction and complaints, reporting to Team Manager and compliance team
• Working closely with the colleagues and delivering on the instructions from the Lead and Team managers
• Timely escalations on Broker account for Non-Performing accounts
• Continues learning to improve knowledge and increase versatility (Learning Academy)
• Highlight any process risk and share improvement ideas
• Participate in process huddles and contribute
• Allocation of Payment and identify payment from source description

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