Key Job Responsibilities
- Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors, invoicing discrepancies, or system integration challenges.
- Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues, identifying root causes, and developing effective solutions
- Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners, functional experts, and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
- Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
- Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions, contributing to the organization's knowledge base for future reference and training purposes.
- Progress Reporting: Prepare and deliver comprehensive reports to senior executives, highlighting the positive outcomes and impacts of implemented solutions and process enhancements
This role reports into Manager/ Senior Manager
Key Skills
- Strong critical thinking and analytical abilities, with a problem-solving mindset
- Excellent stakeholder management and communication skills, fostering effective relationships.
- Proficiency in project management tools and techniques, with the ability to multitask and prioritize
- Strong teamwork and collaboration skills, with the ability to work in a dynamic environment
Key Competency
Communicating for Impact
- Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
- Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies
Collaboration
- Easily builds networks and rapport with diverse groups
- Collaborates cross-functionally to deliver on shared objectives
- Demonstrates a willingness to place team goals before personal goals
Change Agility
- Adapts to changing business needs, conditions, and work responsibilities
- Positively influences others to adapt when faced with changing business conditions
- Drives change skillfully gains adoption from all stakeholders in a timely manner
- Quickly recognizes situations or conditions where change is needed
- Demonstrates resilience in times of change and uncertainty
Mastering Complexity
- Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
- Develops and systematically evaluates alternative courses of action
- Identifies solutions and evaluates consequences and impact of alternatives
Basic Requirements
- Graduate/Post Graduate with 6 to 10 years of experience
- Strong Analytical abilities
Adaptability to the ever changing business conditions
Key Job Responsibilities
- Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors, invoicing discrepancies, or system integration challenges.
- Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues, identifying root causes, and developing effective solutions
- Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners, functional experts, and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
- Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
- Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions, contributing to the organization's knowledge base for future reference and training purposes.
- Progress Reporting: Prepare and deliver comprehensive reports to senior executives, highlighting the positive outcomes and impacts of implemented solutions and process enhancements
This role reports into Manager/ Senior Manager
Key Skills
- Strong critical thinking and analytical abilities, with a problem-solving mindset
- Excellent stakeholder management and communication skills, fostering effective relationships.
- Proficiency in project management tools and techniques, with the ability to multitask and prioritize
- Strong teamwork and collaboration skills, with the ability to work in a dynamic environment
Key Competency
Communicating for Impact
- Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
- Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies
Collaboration
- Easily builds networks and rapport with diverse groups
- Collaborates cross-functionally to deliver on shared objectives
- Demonstrates a willingness to place team goals before personal goals
Change Agility
- Adapts to changing business needs, conditions, and work responsibilities
- Positively influences others to adapt when faced with changing business conditions
- Drives change skillfully gains adoption from all stakeholders in a timely manner
- Quickly recognizes situations or conditions where change is needed
- Demonstrates resilience in times of change and uncertainty
Mastering Complexity
- Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
- Develops and systematically evaluates alternative courses of action
- Identifies solutions and evaluates consequences and impact of alternatives
Basic Requirements
- Graduate/Post Graduate with 6 to 10 years of experience
- Strong Analytical abilities
Adaptability to the ever changing business conditions
Career Level - IC2
