FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Proposition
- This is a key role within the Second Line of Defense responsible for providing independent risk oversight & effective challenge of Operational Risks in banking operations.
- Contributes towards building robust Operational Risk Management practices by partnering with senior stakeholders across Business Units & Risk Management teams.
Job Details
Position Title: Lead Advisor - Operational Risk Management
Career Level: P3
Job Category: Manager
Role Type: Hybrid
Job Location: Bangalore
About The Team
The Operational Risk Management (ORM) QC function is a team of Risk Professionals who promote risk management excellence by fostering a culture that is proactive, transparent and accountable, ensuring that risk is managed effectively in alignment with FCB's risk appetite and strategic objectives. This is a second line of defense team acting as trusted advisors to the business in managing Operational Risk across multiple Risk Categories (e.g. Technology, Cybersecurity, Enterprise Operations, Finance, etc.).
Impact
This is a key role within the Bank's second line of defense. The role is responsible to execute complex and broader oversight Operational Risk Program (ORP) QA over ORM Risk Programs such as controls testing, RCSA, Operational Risk Events (ORE) along with maintaining quality of deliverables supporting Audit and Regulatory remediations through validation of the final outputs.
Key Deliverables
- Build / develop key operational risk programs, drive projects, Program manage key program deliverables
- Prepare executive presentations, understand strategy and roadmap for the organization and deliver strategic outcomes
- Build / Monitor hiring plan, workforce management, budget forecasting and monitor expenses, accurate cost center allocations along with budgetary compliance.
- Initiatives to build talent capabilities in India, aligned with strategic priorities
- Support Head of Operational Risk Management, India in preparing various presentations providing insights on Risk Management. Engage with Senior leaders and interactions with regulators and Auditors
- Report and escalate any matters impacting the risk profile and / or timeliness of delivery of assigned responsibilities.
- Ad-Hoc Support - Assist in providing support to Ad-hoc requests (as required)
- Knowledge on operational risk events / losses is an added advantage
Functional Skills
Skills and Qualification
- Strong Risk mindset - identifying & managing risk based on impact to business.
- Strong communication skills both written and oral.
- Problem Solving - Apply Analytical and logical thinking to identify and manage the deliverables, resolve problems.
- Attention to Detail - Ensure accuracy & thoroughness in all tasks.
- Partner with peers and mentor junior team members.
- Working knowledge of MS tools such as word, Excel and PPT
Technical Skills
- Risk and control frameworks as it applies to global banks.
- Operational & Compliance risks as it relates to banking in general.
- Knowledge of industry practices in the areas of Operational Risk Management and defining KPIs / KRIs
- Second line review and challenge activities
Experience
- 8-12 years of experience in banking industry/ preferable in risk management
- Experience in project management, reporting and data analytics
- Exposure to working with senior stakeholders
Leadership Qualities
- Proactive - Ability to keep abreast of internal & external risk environment. Identify & escalate potential issues in a timely manner, a Can-Do mindset in a dynamic environment.
- Communication - Clearly conveys ideas and listens actively.
Relationships & Collaboration
- Reports to: Associate Director/ Director - Operational Risk Management
- Partners: Senior business leaders and cross-functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
