Lead - Account Management

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Job Description

Responsibilities

Creating a positive onboarding experience for new clients.
Manage daily activities and tasks for clients by Line Manager
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Responding to clients requests as they arise in real-time
Maintaining an accurate record of all necessary documents pertaining to the brand.
Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
Ensure that projects are completed on time and within budget.
Coach and support team members to help them meet departmental goals
Take responsibility for the quality of work, the accuracy of brief and the team's output
Maintain weekly, fortnightly and monthly reports
Meeting clients to discuss strategy and report on progress
Keep ahead of industry's developments and apply best practices to areas of improvement
Maintain an orderly workflow according to priorities

BECOME A PEOPLE'S PERSON!

IMPROVE THE PROCESS!

Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

Manage all business communications
Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client's brief

Skills We Desire

Develop and maintain existing client relationships.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Effective communication skills.
A+ presentation skills (making PPTs included)
Natural attention to detail
Financial management and commercial acumen
Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).