Location: Mumbai, Maharashtra
Industry: Textile Chemicals / Dyeing Auxiliaries
Function: Technical Services | Business Development | R&D Support
Experience: 10–15 years
Education: Bachelor's Degree (Textile / Chemistry preferred)
About the Role
We are looking for an experienced Senior Manager – Technical Services & Lab Administration to lead technical service laboratory operations and support business growth for Synthetic & Cellulosic Dyeing Auxiliaries. The role involves strong interaction with customers, sales teams, R&D, and external stakeholders to drive new product introductions, technical promotions, and market share growth.
Key Responsibilities
Technical Services & Lab Operations
- Lead and manage the Technical Service Laboratory, ensuring smooth day-to-day operations.
- Ensure proper maintenance, calibration, and upgradation of lab equipment.
- Manage lab budgets, expenses, supplies, and procurement coordination.
- Maintain SHE, ISO 9001 & ISO 18001 compliance and lab documentation.
- Ensure safety, housekeeping, and statutory compliance in laboratory operations.
Business Development & Market Support
- Provide technical support to Business Development and Sales teams for synthetic and cellulosic dyeing auxiliaries.
- Conduct technical trials, concept promotions, and customer demonstrations.
- Analyze market trends, competitor products, and technology gaps.
- Support new product launches, NPIL/NPPS tracking, and technical documentation.
- Drive reduction of slow-moving and non-moving inventory (above 90 days).
Technical Promotion & Customer Engagement
- Develop and execute technical promotion strategies.
- Prepare promotional literature, technical data sheets, process illustrations, and training material.
- Visit key customers to offer cost-effective and optimized textile processes.
- Resolve critical customer issues through QA and Technical Service Labs.
- Liaise with research institutes, external labs, vendors, and trade bodies.
People Management & Training
- Lead, mentor, and develop technical service executives.
- Conduct regular technical training programs for continuous capability development.
- Support performance management, discipline, and time management practices.
Key Outcomes / KPIs
- Achievement of budgeted operational and gross profit targets.
- New business generation through technical concepts and trials.
- Market share growth and improved forecast accuracy.
- High customer satisfaction and reduced technical complaints.
- Error-free technical documentation and strong compliance record.
Required Skills & Competencies
- Strong knowledge of textile auxiliaries, dyeing processes, machines, and substrates.
- Hands-on experience in textile laboratory testing and application support.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication, presentation, and stakeholder management abilities.
- Commercial mindset with the ability to link technical solutions to business growth.
- Proven people management and leadership skills.
Experience & Qualifications
- Minimum 10+ years experience in:
- Textile application industry and/or product management
- Strong exposure to:
- Textile labs, dyeing machines, processes, and auxiliaries
- Customer-facing technical roles
- Bachelor's Degree (Textile / Chemistry / related field preferred)
Why Join Us
- Strategic role with high autonomy and impact
- Opportunity to work on new technologies and product innovations
- Strong interface with customers, business teams, and R&D
- Leadership role in a technically driven organization
