- Be a front line of contact for business for all issues / request pertaining to application used for various functions like trading, risk monitoring, settlement.
- Ownership on application support, Vendor coordination Suggestion on areas for improvement in internal processes along with possible solution Production support experience ( Monitoring Batches, Fixing issues, Performing application maintenance checks, automation, etc) Ensure that all the checklist is followed across the domain and provide ideas to improve the same.
Functional Responsibilities
- Contribute to the definition of procedures & Processes necessary for the scope of work.
- Experience with system scripting, ITSM tools.
- Familiarity with Job Scheduler tools like ControlM
- Hands-on experience in Databases like MySql.
- Extensive experience in Broking/ Trading application.
- Maintain and manage BAU for application assigned independently.
- Hands-on experience in handing and understanding Windows & Linux.
- Manages day to day operational aspect of application support.
- Support production issues. Perform RCA and identify solution for customer complaints and issues.
- Should have sound knowledge of change, incident & problem management
- Reviews necessary health check and monitoring reports and act appropriately.
- All issues and requests are properly tracked & Closed in a timely & efficient manner followed with periodic updates.
- All the relevant documents for application support – BAU are kept up to date.
- Capability of highlighting risk to management on time.
- Willing to work in shifts and flexible to work in 24X7 environments.
- To conduct DR/ BCP for critical application half yearly.
- Lead internal team or task force.
- Complies with and help to enforce standard procedures and policies with good Documentation skills.
- Ready to work in Shifts & weekends.
Job Requirements
Qualifications Any Graduate/Postgraduate Hands-on knowledge on Trading Applications & NSE Colo. Knowledge on ITIL Processes. Hands on knowledge on Linux & Bash Scripting. General IT Infrastructure & Networking knowledge. Knowledge on ControlM tool will be a added advantage.
Experience 6-12 years
Functional Competencies
- Self-driven, passionate, and able to adapt to the organization's dynamic business.
- Knowledge of technology trends to build strategy.
- Leadership and organizational abilities.
- Good Team Player
- Strategic thinking
- Good command on both written and spoken English Takes end to end responsibility for getting things done
- Strong analytical and technical skills
- Problem solving aptitude
- Behavioral Competencies
- Effectively communicate with relevant stake holders
