We are looking for a skilled and experienced L2 Wireless / SD-WAN / LAN-WAN Engineer with 5+ years of hands-on experience in enterprise network operations and support. The ideal candidate should have strong expertise in Wireless, SD-WAN, LAN, and WAN technologies, along with a genuine/original CCNA certification. The role involves providing Level 2 technical support, troubleshooting network issues, monitoring performance, and ensuring network availability across enterprise environments.
Key Responsibilities:
- Provide Level 2 support for Wireless, SD-WAN, LAN, and WAN infrastructure.
- Diagnose and troubleshoot network incidents, outages, and performance issues within SLA timelines.
- Configure, monitor, and maintain routers, switches, wireless controllers, access points, and SD-WAN devices.
- Handle incident management, problem management, and escalation support for complex network issues.
- Perform root cause analysis for recurring network problems and suggest preventive measures.
- Support network changes, upgrades, patching, and implementation activities.
- Monitor network health, bandwidth utilization, and device availability using network monitoring tools.
- Work closely with L1, L3, vendors, and cross-functional teams for issue resolution.
- Maintain accurate documentation for network diagrams, configurations, SOPs, and incident records.
- Ensure compliance with security standards, policies, and operational procedures.
Required Skills:
- Strong knowledge of LAN/WAN networking concepts
- Hands-on experience in Wireless technologies and troubleshooting
- Experience with SD-WAN solutions
- Good understanding of:
- Routing protocols: BGP, OSPF, EIGRP
- Switching technologies: VLAN, STP, EtherChannel
- WAN technologies and circuit troubleshooting
- Wireless controllers, access points, SSID, RF basics
- VPN, ACL, NAT, DHCP, DNS
- Experience working on Cisco routers, switches, and wireless devices
- Good understanding of network monitoring and ticketing tools
- Strong troubleshooting and analytical skills
- Good verbal and written communication skills
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Electronics, or related field
- CCNA certification (Original/Valid certification is mandatory)
- 5+ years of relevant experience in network operations/support
Preferred Skills:
- Experience with enterprise-grade SD-WAN platforms
- Exposure to ITIL-based support environment
- Knowledge of firewall and network security concepts
- Experience in handling major incident calls and change implementation
Key Competencies:
- Problem-solving ability
- Ownership and accountability
- Team collaboration
- Ability to work in shifts and under pressure
- Customer-focused approach
Benefits
- Health insurance coverage for self, spouse and kids.
- Long-term benefit savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization
