L2 Technical Support

Role & Responsibilities:

The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.

• Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.
• Provide support for video conferencing, telephony, and audio/video equipment.
• Assist in Active Directory administration, Group Policy management, and IT lifecycle management.
• Collaborate with other IT teams to resolve incidents and escalate as necessary.
• Maintain documentation for troubleshooting steps and best practices.

Preferred Candidate Profile / Qualifications:

Required:

• B.Tech / BE / Engineering graduates.
• 13 years of technical support experience.
• Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.

Preferred:

• ITIL Certification.
• Microsoft MCITP Certification.
• Experience with Active Directory, Group Policy, Intune, SCCM.
• MAC support experience is an advantage.
• Candidates without certification can also be considered.