L2 Remote Support Specialist

Role:

• Log accurately customer incidents, resolve complex enquiries and provide a high level of service
• Acquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to users
• Handle small software deployment projects

Requirements:

• Experience with remote control tools
• C1 relevant language
• Ability to identify the needed part replacement and/or bug fix
• Deep knowledge of some more specific topics such as AD, accounts, etc.

Benefits:

• Buddy program
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.