Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability.
Your Role And Responsibilities
- 24x7 support at Centralized NOC
- Monitor alert from network devices
- Escalation support for L1, provides input to level 3 team for
consulting, planning and change management process
- Responsible for managing configuration changes based on
user request and to resolve assigned tickets/alerts on all network
devices of the bank
- Addressing network issues on Routing, Switching and
configurations
- Management of active network devices of LAN at
HO/CO/NDR/DC/DR and coordination with LAN vendor for
cabling issues and new cabling.
- Will be responsible for identifying and resolving network
problems like application performance issues due to network
problems, routing/ switching issues, configuration issues,
hardware issues, OS issues, activating backup links in case auto
failover is not happening
- Maintain network asset management and check availability of
backups
- Coordinate with various telecom service providers as an
authorized representative with regard to all kinds of activities
related to links, such as commissioning / shifting / migration /
bandwidth upgrade / media changes / billing / decommissioning
etc. in coordination with NOC team
- Ensuring availability and correctness of data displayed/reported
on the display solutions and reports.
- Maintenance of hardware of all network devices of Bank
- Shall coordinate and schedule maintenance activities as per
bank's requirement
- L2 engineers to coordinate with all Zonal Office engineers for
closure of tickets of respective regions.
- Engineer Is responsible for resolving all network hardware/link
related issues which are escalated from L1, L1+ in coordination
with the supplier/service provider. In case the links are from third
party service providers, they need to log tickets, escalate andcoordinate with appropriate Vendor/Service provider for
resolution within the defined SLA
- Configuration fine tuning, patches, upgrade of devices,
firmware and user configuration
- Part of Emergency Response Team
- Coordinate with L1+ engineers deployed in Data Centres and
L1 engineers in Zones
- Participate for DR drill activities. The Bank may demand
additional onsite engineers in DC / DR during such activities.
Successful bidder should oblige to this call without additional cost
to the Bank.
- Responsible for IP Address Management (allotment,
configuration, Management and Modification)
- Responsible to prepare documents and SOP (Related to bank's
network)
- Incident Management and Suggesting changes as and when
Required
- Responsible to fix audit findings on all network components
- Should provide User access report for network device from
the tools deployed by bank
- Any Other work assigned by bank regarding network
Valid CCNP Routing and Switching or Equivalent or any OEM
Valid professional level SDWAN certification
Preferred Education
Associate's Degree/College Diploma
Required Technical And Professional Expertise
- Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata, including understanding of the technology, operating systems, and associated software.
- Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
- Understanding of IT Engineering: Basic understanding of installation, customization, operation, recovery, tuning, and information technology engineering concepts.
- Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
- Basic Technical Troubleshooting: Ability to identify and resolve basic technical issues related to installation, update, configuration, operations, or performance of Networking products.
Preferred Technical And Professional Experience
- Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, is beneficial for this role.
