- Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams.
- Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure.
- Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols.
- Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours.
- Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements.
- Act as a liaison between L1 and L3 support teams, developers, and project managers.
- Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment.
- Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed.
- Shall analyze incidents & identify root causes and act for containment and remediation.
- Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action.
- Provides engineering analysis and architectural design of technical solutions.
- Strong, hands-on experience with enterprise-grade load balancers, preferably F5 BIG-IP LTM (Local Traffic Manager) and GTM (Global Traffic Manager).
Education*: BE/B-Tech/BCA or master's degree in CS/IT
Certification*: CEH/CCNA/CCNP (R&S) + OEM F5 Certification F5-CTS /F5-CSE (2 certifications)
Experience*:5years relevant experience.
Technology (OEM)*: F5 BIG-IP (LTM & GTM), TCP/IP, DNS, HTTP/S, and R&S protocols (BGP, OSPF), SSL/TLS, VPNs.
Skills: Candidate should have In-depth knowledge of LTM, GTM, TCP/IP, DNS, HTTP/S, R&S protocols (BGP, OSPF)
