L2 Engineer (IT Infrastructure & Support)

Job Description:

L2 Engineer (IT Infrastructure & Support)

Company: https://www.ldsinfotech.com/

Experience: Minimum 5 years

Location: Mumbai

Reporting To: Head of IT

About LDS Infotech:

LDS Infotech is a fast-growing IT solutions and services organization specializing in IT Infrastructure, Cloud, Networking, and Managed Services. We partner with enterprises to deliver reliable, scalable, and secure technology solutions. Our focus is on driving operational excellence, innovation, and customer satisfaction through strong technical expertise and service delivery.

About the Role:

We are looking for a highly skilled L2 Engineer with strong hands-on experience in networking, Windows administration, Active Directory, and endpoint security. The role involves handling advanced troubleshooting, incident resolution, and infrastructure support across enterprise environments.

This is a critical position requiring problem-solving ability, ownership mindset, and strong technical depth.

Detailed Job Description (Key Responsibilities):

1. Advanced Networking & Troubleshooting

Understand network architecture and troubleshooting complex connectivity/performance issues

Analyze packet flow and network behavior

Diagnosing DNS, DHCP, and latency-related issues

Work with network monitoring tools

2. Windows OS Administration

Perform advanced troubleshooting of Windows client systems

Manage system services, registry, and performance issues

Handle Group Policy configurations

Use PowerShell for automation and issue resolution

3. Active Directory Administration

Manage and troubleshoot AD environments

Handle replication issues, FSMO roles, and GPOs

Perform bulk user management and delegation

Support DNS in AD environments

4. Firewall & Security Management

Configure and troubleshoot firewall rules, NAT, and ACLs

Support VPN connectivity (site-to-site and client VPN)

Analyze logs and resolve blocked access issues

5. Server Administration

Manage file servers, permissions, and shared resources

Monitor server performance and ensure uptime

Handle backup, restore, and patch management

6. Endpoint & Security Management

Manage antivirus and endpoint security tools

Investigate and resolve malware/security incidents

Handle centralized security console operations

7. Desktop, Laptop & Peripheral Support

Perform hardware diagnostics and OS recovery

Manage BitLocker, BIOS/UEFI, and system imaging

Troubleshoot printer and network peripheral issues

Candidate Requirement:

Graduate in IT / Computer Science or related field

Relevant certifications preferred (e.g., Microsoft, Cisco, ITIL)

Strong troubleshooting and analytical skills

Hands-on experience in enterprise IT environments

Ability to handle L2 escalations independently

Good communication and stakeholder handling skills

Willingness to learn and adapt in a fast-paced environment

What the Candidate Will Gain:

Exposure to enterprise-level infrastructure and technologies

Opportunity to work on complex troubleshooting scenarios

Career growth into L3 / specialist roles

Hands-on experience with cloud, security, and advanced IT systems

What the Candidate Will Gain:

Opportunity to work with a growing and dynamic organization

Exposure to diverse technologies and clients

Strong learning and development environment

Collaborative and performance-driven culture

Career progression and skill enhancement opportunities