L2 Desktop Support Engineer

CMS IT Services is a leading India-focused IT solutions provider with four decades of expertise in IT infrastructure management, tech support, and digital transformation services. With a robust presence across 95%+ pin codes in India, the company offers services in areas like managed IT services, remote infrastructure management, DevOps, integrated security, mobility solutions, and cloud services. CMS IT partners with leading technology providers to serve over 300 customers across industries such as telecom, banking, healthcare, manufacturing, retail, and insurance. Backed by a team of 5,000+ skilled professionals and state-of-the-art operations centers in Bangalore and Mumbai, CMS IT prioritizes cost-efficiency, agility, and security to enable businesses to scale confidently. Committed to quality, the company holds certifications like ISO27001 and CMMI Level 3, ensuring high standards in service delivery.

The L2 Desktop Support Engineer will be responsible for providing second-level desktop support. Key tasks include troubleshooting and resolving hardware, software, and printer issues, as well as supporting end-users with technical problems and managing computer hardware setups and configurations. This is a full-time, on-site role located in Hisar. The candidate will play an integral part in ensuring the seamless and efficient operation of IT systems within the organization.

• Proficiency in Desktop Computers and expertise in Computer Hardware
• Strong skills in Troubleshooting and Technical Support
• Experience in Printer Support and related hardware peripherals
• Familiarity with diagnosing and resolving software and hardware issues
• Excellent problem-solving abilities and customer service orientation
• Relevant certifications such as A+, Network+, or hardware-related certifications are a plus
• Good communication skills and the ability to work effectively in an on-site environment
• Proven experience in a similar L2 support role is highly desirable