L1 Support Engineer
Team/ Department: Engineering
- Position: L1 Trainee / L1 support engineer
Candidate Profile Preference
Required Skills / Technologies
- A Level 1 Support Engineer is responsible for providing technical support to customers.
- This includes resolving issues related to hardware, software, and network connectivity. The engineer will also monitor and troubleshoot system and network performance, as well as provide technical advice and assistance.
- Interact with customers to identify and resolve technical issues.Document customer interactions and resolutions in support tickets.
- Determine the severity of the customers problem and escalate issues to Level 2 and Level 3 support personnel as needed.
- Must have excellent customer service and communication skills.
- Must have a good understanding of computer hardware, software, and networking concepts.
- Knowledge of various operating systems and troubleshooting tools is also important.
Qualification
CTC Offered
As per industry standards.
Job Location:
- Bangalore/ Hyderabad/ Delhi
Job Type: Full Time.
