Job Title: L1 Technical Helpdesk Executive
Company: Digitide
Location: Noida
Shift: International voice
Key Responsibilities:
- Provide first-level technical support to end-users, addressing IT-related queries and issues.
- Handle helpdesk tickets, troubleshoot problems, and escalate unresolved cases to higher support levels.
- Ensure timely resolution of technical issues while maintaining high customer satisfaction.
- Communicate effectively and politely with users, demonstrating strong speaking and interpersonal skills.
- Document incidents, resolutions, and maintain accurate records in line with company standards.
Required Qualifications & Skills:
- Graduate or equivalent degree/diploma in Computer Science or IT.
- Minimum 2 years of experience in Technical Helpdesk support.
- Proficiency in English (speaking, reading, and writing) and at least one regional language as defined in Volume 1 Section 3.1.7.2 of the RFP.
- Strong communication skills with the ability to interact confidently and professionally.
- Ability to work in international shifts and adapt to a fast-paced environment.
Compensation: 4LPA - 4.5 LPA
