L1 Support Executive (Tech Support)

Designation: L1 Support Executive (Tech Support)

Location: Gandhinagar

Experience: 1.5+ Years

Salary: - UpTo 6.50

Job Profile:

Job Summary:

The company is looking for a motivated and empathetic Customer Support Executive to join our

team. In this role, you will act as the first point of contact for customers, ensuring their queries

are handled promptly and professionally.

You will play a key role in maintaining high customer satisfaction by resolving issues, providing

accurate product information, and ensuring a seamless support experience. The ideal

candidate should be a strong communicator with a problem-solving mindset and the ability to

work in a fast-paced environment.

Key Responsibilities:

Handle customer queries via phone and email professionally and courteously.

Understand, identify, and resolve customer issues effectively, escalating complex problems to relevant teams when required.

Collect and summarise customer feedback and coordinate with internal teams to improve products and services.

Develop and maintain strong product knowledge, staying updated with ongoing product enhancements and releases.

Record and maintain detailed documentation of customer interactions and issues in the CRM system.

Ensure all required customer information is accurately captured for internal analysis and tracking.

Proactively follow up with customers and internal teams to ensure timely resolution and customer satisfaction.

Collaborate with cross-functional teams to deliver a seamless and consistent customer experience.

Qualifications:

Bachelor's degree in any discipline.

1 to 2 years of experience in customer support, help desk, or a related role.

Excellent verbal and written communication skills in English.

Strong problem-solving skills and a customer-first approach.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in customer service tools, CRM systems, and basic office applications such as Microsoft Office and Google Workspace.

High level of empathy and patience while handling customer concerns.

Excellent communication skills in English in both written and verbal

Benefits:

Competitive salary and performance-based incentives.

Health and wellness benefits.

Professional development opportunities.

Collaborative and supportive work environment.

Opportunity to be part of a growing global technology company and directly impact customer experience.

Shift timing will be from 5:30 AM to 2:30 PM

Company Profile:

Our client is an Australia-based SaaS product company building cloud and AI-enabled solutions for the accounting and audit industry. The platform helps firms digitise compliance-driven workflows, automate manual processes, and improve efficiency across audit and tax operations.

The company's products focus on workpaper automation, audit workflow management, and tax compliance, enabling accounting firms to reduce turnaround time, improve accuracy, and scale operations through technology.

Thanks & Regards,

Akshata Gajbhiye

HR Recruiter

Mantras2Success

+91 9898600119