Experience Required: 35 Years
Shift timing - (Rotational Shift )
Location: Remote
Job Summary:
We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 37 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.
Must-Have Skills & Experience:
- Prior experience supporting MSP clients is mandatory
- Strong experience in:
- Microsoft 365 Admin Center
- Windows & Linux operating systems
- MSP Documentation Tools (e.g., IT Glue)
- Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)
- Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN)
- Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow)
- Authentication Tools (e.g., Microsoft/Google Authenticators, DUO)
- understanding of firewalls (e.g., SonicWall, Fortinet, Cisco), VPNs, and LAN/WAN configurations.
- Basic scripting or automation skills (PowerShell preferred)
- Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)
- Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V
- Understanding of:
- Basic cloud services (Azure/AWS)
- Endpoint troubleshooting
- Print, file sharing, and group policy troubleshooting
- Email flow analysis and spam filter troubleshooting
Preferred Tools & Technologies:
- RMM Tools: NinjaOne, Kaseya, ConnectWise Automate
- Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk
- Documentation: IT Glue, Confluence
- Admin Portals: Microsoft 365 Admin Center, Azure AD
- Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA
- Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam
