L1 IT Support Specialist (US) - Remote

This is a permanent night shift role - 6:30 PM to 3:30 AM IST, Monday to Friday.

Not a rotation. Not temporary. This will be your fixed schedule, ongoing. Please only apply if you have worked a night shift for at least 1 year and are fully comfortable continuing to do so.

Do not apply if any of these apply to you:

• Less than 1 year of night shift experience
• Less than 3 years of fully remote IT support experience
• You cannot join within 1 week from offer
• Remote for you meant WFH some days - not a fully remote setup
• You have only supported Indian / domestic clients

About the role

You will be the sole remote support person for a US-based team - handling everything from Zoom issues and Microsoft 365 problems to password resets, Windows 11 troubleshooting, and Google Workspace support. All of it remotely. No office. No on-site visits. Ever.

When a user calls and says my screen is blank, you ask: Is there a cursor Any error Did Windows load Are the monitor lights on - not can you come in That instinct is what we're hiring for.

Who we're looking for

• 3–5 years in IT helpdesk/desktop support - minimum 3 of those fully remote
• At least 1 year working a night shift (permanent or long-term rotation)
• Hands-on with Windows 11, Microsoft 365, Google Workspace, and Zoom
• Experienced with remote tools - Quick Assist, TeamViewer, or RDP
• Used to supporting US or international clients - you understand the pace
• You diagnose by asking smart questions, not by guessing or defaulting to restart
• Strong English - written and spoken - you can handle a frustrated US executive calmly