About Scope Retail
★ Founded in 2017, headquartered in Bentonville, Arkansas (USA), with operations across India, Mexico, and the United States.
★ Our Mission: To accelerate possibilities for enterprises through digital innovation — building scalable, high-performance technology platforms that drive measurable business impact.
★ Our Philosophy: We believe in modular product development powered by an open integration platform, modern distributed architecture, and cutting-edge technologies. Our systems are designed to be scalable, resilient, and adaptable to evolving business needs.
★ Our Leadership: Founded by industry veterans with 50+ years of combined retail technology experience, specializing in building large-scale, distributed, low-latency systems for some of the world's leading retailers.
★ Our People: We are a team of passionate engineers, product thinkers, and problem-solvers committed to engineering excellence. Our culture emphasizes ownership, continuous learning, and customer-centric innovation. We focus on:
- Building scalable, production-grade systems
- Delivering real business value to our customers
- Creating long-term growth opportunities for our employees
- Driving sustainable value for our investors
https://www.scoperetail.com
https://www.linkedin.com/company/scoperetail
Job Description: IT Administrator
Experience & Education: 2–5 Years of Experience, Preferred Engineering Graduates from Computers Background.
Location: Baner, Pune, India
Employment Type: Full-time – 5 Days Work from Office
Role Overview
We are looking for a proactive and reliable IT Administrator to manage and maintain the organization's IT infrastructure, ensure smooth day-to-day technical operations, and provide timely support to employees. The role requires a balance of hands-on troubleshooting, vendor coordination, and system administration.
Key Responsibilities
1. IT Infrastructure & Systems Management
- Install, configure, and maintain hardware (laptops, desktops, printers, routers, etc.)
- Manage operating systems, software installations, and updates
- Monitor system performance and ensure high availability of IT systems
- Maintain network infrastructure including LAN, Wi-Fi, and internet connectivity
2. User Support & Helpdesk
- Provide first-level technical support to employees for hardware and software issues
- Troubleshoot and resolve issues related to laptops, email, VPN, and applications
- Coordinate with external IT vendors for advanced issue resolution
- Maintain IT support logs and track issue resolution timelines
3. Asset Management
- Maintain inventory of IT assets (allocation, tracking, and audits)
- Manage onboarding and offboarding IT requirements (device allocation, access setup, recovery)
- Ensure proper documentation of asset lifecycle
4. Security & Compliance
- Ensure systems are secure with proper antivirus, firewall, and access controls
- Manage user access, permissions, and password policies
- Support implementation of IT policies and compliance requirements
- Regularly back up critical data and ensure recovery mechanisms
5. Vendor Management
- Coordinate with IT service providers, AMC vendors, and procurement teams
- Track vendor performance and ensure timely service delivery
- Manage hardware/software procurement and renewals
6. Documentation & Reporting
- Maintain IT documentation (SOPs, policies, configurations)
- Generate reports on IT assets, issues, and system performance
- Suggest improvements for system efficiency and cost optimization
Required Skills & Competencies
- Excellent communication and stakeholder management skills
- Strong knowledge of Windows/Mac OS environments
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Familiarity with Microsoft 365 / Google Workspace administration
- Troubleshooting skills for hardware and software issues
- Understanding of IT security best practices
- Ability to handle multiple tasks and prioritize effectively
Qualifications & Experience
- Bachelor's degree in IT, Computer Science, or related field
- 2–5 years of experience in IT support / administration
- Experience working with IT vendors and service providers preferred
Good to Have
- Certifications like CompTIA A+, Network+, Microsoft Certified, etc.
- Experience with ticketing systems (e.g., Jira)
- Exposure to cloud platforms (GCP, Azure)
Key Success Metrics (KPIs)
- Average resolution time for IT issues
- System uptime and availability
- User satisfaction scores
- Asset audit accuracy
- Compliance adherence
