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Job Summary
The L1 and L2 Firewall Support Engineer will provide technical support, troubleshoot, and maintain Sophos and Fortinet firewall systems, ensuring optimal performance and security. Candidates must have at least 2 years of hands-on firewall experience.
Key Responsibilities
L1 Support Engineer:
Monitor and maintain Sophos and Fortinet firewalls for performance and security.
Resolve L1 support tickets for connectivity, access policies, and basic configurations.
Analyze firewall logs and escalate complex issues to L2 engineers.
Assist in managing user access, VPNs, and firewall rules.
Document configurations and incident reports.
Provide professional support to stakeholders.
L2 Support Engineer (Includes L1 Duties):
Troubleshoot complex firewall issues, including configurations and securitybreaches.
Optimize firewall policies, NAT, IPS/IDS, and VPN settings.
Respond to security incidents like malware or DDoS attacks.
Manage firmware updates and security patches.
Collaborate on network integration with routers and switches.
Train L1 engineers and generate performance reports.
Required Qualifications and Skills
Experience: Minimum 2 years in firewall administration with Sophos and Fortinet.
We, Radiant Info Solutions Pvt.Ltd. are an Information Technology (IT) infrastructure Solution provider serving customers all across India. Radiant was formed in the year 2007 and it has witnessed tremendous growth after its incorporation because of its emphasis on cost minimization for its clients and providing superior quality solutions and delivering performance for its products and services.
Radiant is A CMMI Level 5 | ISO 9001:2015 Certified Company that emphasizes on dedicated service and delivering performance as an organization. Radiant spells quality for Network Infrastructure Installation, Integration and Management. Radiant’s promise of superior quality in the same comes from an experience of more than 3,00,000 connects and more than 200 satisfied clients. We employ most advanced technology for Network Infrastructure Setups, Structured Cabling, IT Facility Management, as well as Conference Proceedings.
Job ID: 126190733
