L&D and Strategy Head

Position Title: L&D and Strategy Head

Location: Hyderabad/Delhi NCR

Job Type: Full-Time

Job Overview:

The L&D and Strategy Head is responsible for designing, implementing, and evaluating comprehensive

learning and development programs that drive employee performance, engagement, and

organizational growth. This role focuses on leveraging Learning Management Systems

(LMS), creating tailored training content, and aligning training initiatives with Apple's

standards and the organization's strategic objectives. The Training Manager oversees the

performance of regional trainers, manages Apple's Partner Trainer Program (PTP+), and

collaborates with cross-functional teams to cultivate a culture of continuous learning and

development.

Key Responsibilities:

1. Training Program Design and Implementation

Develop, redesign, and implement training content tailored to employee roles, Apple

guidelines, and business objectives.

Create and execute monthly training calendars, covering induction programs, technical

skills, and behavioral competencies.

Deliver classroom and virtual training sessions, including Apple product-specific

modules and customer experience programs.

Ensure training content aligns with KPIs and supports organizational growth.

2. Learning Management System (LMS) Oversight

Drive LMS adoption, ensuring an intuitive user experience and consistent engagement.

Conduct LMS-specific training sessions to onboard employees and track their progress.

Monitor engagement with SEED (Apple's LMS), ensuring compliance with Apple's

standards and high participation in quizzes and assessments.

Analyze LMS data to generate actionable insights for enhancing training delivery.

3. Training Effectiveness and Reporting

Evaluate program success using feedback surveys, on-the-job assessments, and

training quizzes. Collaborate with department heads to identify training gaps and create role-specific

learning pathways.

Publish detailed reports on training attendance, feedback, and learning outcomes for

leadership review.

Implement data-driven improvements to ensure training initiatives meet or exceed

organizational expectations.

4. Leadership and Team Development

Oversee the performance of regional trainers and ensure high-quality training delivery

across locations.

Provide coaching and mentorship to trainers, fostering their progression through Apple's

Partner Trainer Program (PTP+).

Align L&D initiatives with key organizational KPIs and support performance appraisals

through training interventions.

Facilitate periodic train-the-trainer programs to ensure consistent training standards.

5. Employee Engagement and Retention Initiatives

Partner with HR to design employee engagement projects and enhance the onboarding

experience for new hires including company induction & NHT (New Hire Trainings).

Conduct periodic staff surveys and exit interviews to gather actionable insights for

leadership.

Organize team-building activities to promote a culture of collaboration, well-being, and

continuous growth.

6. Content Creation and Collaboration

Develop new Apple/Non-Apple learning modules, quizzes, and assessments tailored to

organizational needs.

Collaborate with department heads to ensure training topics address skills gaps and align

with business goals.

Coordinate with third-party trainers for specialized training in third party products,

technical and behavioral areas.

7. Partner Trainer Program (PTP+) Alignment

Facilitate the progression of trainers through Apple's PTP+, ensuring adherence to

program guidelines.

Conduct Apple-mandated Level 2 training sessions using PTP+ content and

methodologies.

Monitor SEED engagement and ensure certifications for trainers under the program.

8. Data Analysis and Insights

Analyze training data to identify skill gaps, track trends, and recommend interventions. Use analytics to optimize learning outcomes and enhance the effectiveness of training

programs.

Present insights and recommendations to leadership to inform strategic learning

initiatives.

Education:

Bachelor's or Master's degree in Human Resources, Organizational Development, or

related fields.

Experience:

8+ years of experience in L&D management, with a proven track record in LMS

platforms and corporate training programs.

Expertise in designing, delivering, and evaluating training initiatives for diverse

audiences.

Skills:

Strong project management and organizational abilities to handle multiple training

initiatives simultaneously.

Exceptional communication and presentation skills to engage participants at all

organizational levels.

Proficiency in LMS platforms, including SEED, Moodle, Blackboard, or similar

systems.

Analytical mindset with expertise in data interpretation and training analytics.

Familiarity with Apple's ecosystem, training methodologies, and global standards is

preferred.

Growth Opportunities:

Leadership Advancement: Progress into roles such as Director of Training and

Development or Senior L&D Leader.

Strategic Exposure: Drive large-scale learning initiatives and influence organizational

transformation.

Professional Development: Access to Apple's global training ecosystem,

certifications, and advanced tools.Work Environment:

Dynamic Role: Combination of classroom training, virtual facilitation, and content

creation.

Collaborative Environment: Work closely with cross-functional teams, including HR,

department heads, and external trainers.

Flexible Work Model: May require travel to regional offices and training centers.

What We Offer:

Competitive Compensation: Attractive salary package with performance-based

incentives.

Training & Certifications: Access to Apple-certified training programs and

professional development opportunities.

Comprehensive Benefits: Health insurance, travel allowances, and wellness programs.

Career Growth: Structured career progression within the L&D team, with opportunities

to collaborate on global learning projects.

Engagement Programs: Participate in team-building activities, wellness initiatives, and

innovative learning experiences.