KYC Associate- (VKYC)

About the team

slice is looking for a dedicated and customer-focused Video KYC officer to join our dynamic team. In this position, you will be instrumental in enhancing our customer onboarding experience by conducting video-based verifications. You will interact with customers through video calls, ensuring the accurate collection and verification of their identification documents while adhering to regulatory requirements. As a VKYC officer, you will leverage digital skills, operational knowledge, and impactful customer interactions to ensure a smooth and compliant onboarding process.

About the role

• Video customer identification carries out customer identification process through video calls performing due diligence checks and reviewing KYC documentation through video calls.
• Customer service must exhibit the highest standard of customer service to ensure customers are comfortable through our verification process.
• Demonstrate excellent face-to-face customer handling skills.
• Exhibit a strong willingness to thrive in a digital onboarding experience.
• Adhere strictly to internal control policies, ensuring all activities comply with regulatory and legal standards.
• Achieve monthly performance metrics related to successful VKYC completions, occupancy rates, availability, logged-in hours, and average handling time (AHT).

What you will need

• Bachelors degree in any discipline.
• Excellent verbal and written communication skills.
• Excellent presentation skills are mandatory.
• 0-2 years of experience in fintech, banking processes, video banking, or phone banking is a plus.
• Flexibility and adaptability in a challenging and ever-changing environment.

Compensation - 2.7 lacs to 3.3 lacs P.A

Life at slice:

Life so good, youd think were kidding

• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependants. Well love you and take care of you, our promise.
• Flexible working hours. Just dont call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, youll forget the term colleagues cant be your friends.
• We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class of characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Come join our crew!

About Us

Meet slice - the simplest way to pay!

We are a one-stop payment app for all your spending needs. Our goal is to make money management simpler & faster for you. We provide an easy & transparent app to help our members transact seamlessly using card or UPI and manage all their spends at one place. We have 12Mn+ registered members with an average age of 27, making us a market leader for the Gen-Z and millennials.

Oh, btw, our users get up to 2% cashback on all card spends and enjoy new offers every week with spark. They can also scan & pay in a flash and easily send money to friends using slice UPI.

We are backed by leading investors such as Tiger Global, Insight partners, Advent International, Blume Ventures, and Gunosy Capital.