Your key responsibilities
Client Onboarding provides comprehensive Know Your Client, New Account Opening, Client Reference Data Analysis and Services and Data Management solutions within relevant DB systems for Global Markets (GM), Global Transaction Banking (GTB), and Corporate Finance (CF).
The KYC Client Onboarding role will involve:
- To perform all new client adoption/ existing client extension/ account amendment across multiple products, different business lines i.e. GM, GTB, CF, and different DB locations.
- Perform first screening on documentation to ensure client adoption adheres to DB's Global Compliance requirements, specific country KYC & regulatory requirements according to booking location, and Key Operating Procedures
- Manage Service Delivery Center in offshore location to complete requests on time from end to end perspective.
- Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status.
- Mange and escalate issues on a precise, timely manner, identify root cause, and come up resolution.
- Updates in SharePoint to track open client requests, new reference mappings and also counterparty creations, ensuring storage of appropriate mapping references in DB Central systems
- Upload client documentation into DB's centralized document repository systems, archive the original documentation.
- Ensure all account opening with conditional approval and exception approval are completed before expiry.
- Keep track on various MI to ensure no aging items.
- Work on data clean up initiatives, remediation, re-engineering projects and perform any required outreach to counterparties.
- Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits.
- Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full, utilizing the combination of resources managed as a single COB team.
- Optimal management of resources, facilitating cross training, ensuring appropriate coverage to maintain throughput.
- Work in a high-pressure and time-sensitive environment.
- Perform quality checks to ensure that defined guideline is adhered for excellent QA scores.
- Work as the process owner and ensure end to end management of all activities associated with the process.
- Monitor capacity utilization within teams and allocate resources.
- Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
- Prioritize tasks and ensure adherence to timelines for completion of activities
- Initiate and lead change management initiatives within the team.
- Ensure structured upward & downward communication
