Ecolab's Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management program.
The
Knowledge Manager will be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team. The
Knowledge Manager will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The
Knowledge Manager will also promote and support a continuous learning culture within the GBS+ community.
The
Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.
Main Responsibilities
Knowledge Strategy & Approach
- Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets
- Establish Knowledge Management processes, standards & governance
- Identify required systems and tools to effectively deliver best-in-class knowledge management experience
Knowledge Sharing Culture
- Define behaviors, skills & practices required to foster a strong learning & knowledge sharing culture in GBS+
- Collaborate with GBS+ leaders globally to deliver programs to establish the knowledge sharing culture
Knowledge Asset Creation & Maintenance
- Establish quality standards, processes and governance to ensure knowledge accuracy & relevancy
- Lead a team of Knowledge Analysts who collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets
- Ensure GBS knowledge program quality through a structured and measurable framework
Knowledge Effectiveness
- Establish user-centric metrics and measures to assess knowledge effectiveness
- Embed automated tracking, assessing (feedback) and measuring mechanisms into all knowledge processes
- Advise Function, Capability and Service Delivery leaders on how to increase knowledge effectiveness
Resource Management
- Hire, mentor and oversee team of GBS+ Knowledge Analysts
- Manage contracts and oversee work planning & quality output for one or more third party providers
- Ensure active participation of function, capability and service delivery SMEs as Knowledge Champions
Basic Qualifications
- Bachelor's degree in Knowledge Management, Information Systems, or related field
- At least 7 years of experience in a knowledge management role & managing a team of analysts
- Proficient in knowledge management systems and processes
- Proven experience in data analysis and strategic planning
- Strong interpersonal skills with demonstrated ability to facilitate collaboration
Preferred Qualifications
- Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)
- Proven success in facilitating organizational change
- Experience in managing the details of complex programs and delivering results
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, geneticinformation, marital status, age, or disability.
