Strategy:
- Collaborate with diverse HR and business stakeholders to build and maintain long-term relationships.
- Balance operational excellence, cost efficiency, risk management, and employee experience within HR Knowledge Management.
- Develop proposals and solutions to improve knowledge articles, ensuring they are engaging, useful, accurate, and enable self-service for employees and managers.
- Keep up to date with external practices and maintain an external network to bring relevant external practices into the Group.
Business:
- Manage conflicts between stakeholder expectations, cost constraints, employee experience, and HR best practices when designing solutions across multiple workstreams.
- Understand the risks, business imperatives, and context that impact decision-making and Knowledge Management. Provide solution options and recommendations.
- Present clear options and recommendations to facilitate decision-making, ensuring stakeholders understand risks, outcomes, and trade-offs.
Processes:
- Drive continuous improvement and operational efficiency of processes to optimize scalability, adoption, and employee experience.
- Identify and track efficiency measures to reduce risk.
- Develop and implement solutions for the HR portal, ensuring alignment with strategic and operational business requirements.
People & Talent:
- Work independently with minimal supervision, demonstrating self-reliance.
- Foster teamwork and cooperation by understanding the needs of team members and ensuring alignment across teams.
Risk Management:
- Ensure that Knowledge Management services manage operational risks in compliance with internal policies, external laws, and regulations at a global level.
- Proactively minimize operational loss and audit failures, taking remedial actions and identifying forward-looking risks.
- Embed the Group's values and code of conduct across the team and the wider function.
- Ensure that risk management issues are addressed promptly and reported to appropriate Risk Committees.
Governance:
- Focus on financial and delivery governance to ensure execution aligns with the bank's risk tolerance.
- Possess strong project and programme management skills to integrate content solutions and ensure effective delivery.
- Ensure regulatory requirements and expectations are understood and adhered to while executing projects.
- Take responsibility for delivering effective governance and work cooperatively with local regulators.
Regulatory & Business Conduct:
- Display exemplary conduct, adhering to the Group's Values and Code of Conduct.
- Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the organization.
- Ensure compliance with laws, regulations, and guidelines while addressing and mitigating risks in collaboration with stakeholders.
Skills and Experience:
- Data Science: Expertise in managing and utilizing data to drive decision-making.
- Writing Skills: Strong ability to develop clear, concise, and impactful written content.
- Presentation Skills: Ability to effectively present information to various stakeholders.
- Stakeholder Management: Proven experience in managing relationships with internal and external stakeholders.
- Basic Technical Skills: Familiarity with basic technical tools and systems in Knowledge Management.
Qualifications:
- Education: BA/MA in English is preferred.
- Training: ServiceNow training is preferred to manage knowledge management systems effectively.
